Receptionist / Administrative Assistant

Rocs, Inc.; Fairfax (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

Rocs, Inc. in Fairfax, VA seeks a friendly, detail-oriented receptionist/office administrator to be the first point of contact with clients and visitors in a small, collaborative team.

You will handle phones, scheduling, CRM updates, filing, and general administrative tasks, ensuring a professional, welcoming environment and smooth daily operations in Fairfax, VA.

Qualifications

• Prior administrative, receptionist, or customer service experience preferred.
• Strong interpersonal and customer service skills with a professional demeanor.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, deadlines, and follow-up tasks.
• Comfortable answering phones and communicating with clients and external contacts.

Responsibilities

• Serve as the first point of contact for clients, prospective clients, visitors, and vendors, providing a warm and professional experience
• Answer incoming phone calls, direct inquiries to the appropriate team member, and assist with basic service requests
• Manage the office calendar and coordinate client appointments, internal meetings, and other scheduled activities
• Maintain accurate and up-to-date information within the company CRM system
• Monitor follow-up activities and help ensure client-related tasks and next steps are completed on time
• Assist with client communications, including email correspondence, mailings, and other outreach
• Help maintain strong client relationships through ongoing communication and client appreciation efforts
• Support the coordination and execution of client events, educational programs, workshops, and other office events
• Maintain organized electronic and physical filing systems and assist with recordkeeping
• Retrieve, distribute, and track incoming and outgoing mail and correspondence
• Maintain inventory and order office and hospitality supplies as needed
• Provide administrative support to the team, including preparing and processing routine forms and documentation
• Assist with general office operations, including opening and closing the office
• Complete additional administrative projects and responsibilities as assigned

Skills

Customer service

Communication

Organizational skills

Microsoft Office

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Why You Want to Work Here:

This is a great opportunity to join a professional, client-focused office where you'll play an important role in both the day-to-day operations of the business and the overall client experience. You'll be the first point of contact for clients and visitors while also providing administrative support to keep the office organized and running smoothly.

This position is ideal for someone who enjoys working with people, takes pride in creating a welcoming and professional environment, and is looking for a role that combines customer service with administrative responsibilities.

Responsibilities:

• Serve as the first point of contact for clients, prospective clients, visitors, and vendors, providing a warm and professional experience
• Answer incoming phone calls, direct inquiries to the appropriate team member, and assist with basic service requests
• Manage the office calendar and coordinate client appointments, internal meetings, and other scheduled activities
• Maintain accurate and up-to-date information within the company CRM system
• Monitor follow-up activities and help ensure client-related tasks and next steps are completed on time
• Assist with client communications, including email correspondence, mailings, and other outreach
• Help maintain strong client relationships through ongoing communication and client appreciation efforts
• Support the coordination and execution of client events, educational programs, workshops, and other office events
• Maintain organized electronic and physical filing systems and assist with recordkeeping
• Retrieve, distribute, and track incoming and outgoing mail and correspondence
• Maintain inventory and order office and hospitality supplies as needed
• Provide administrative support to the team, including preparing and processing routine forms and documentation
• Assist with general office operations, including opening and closing the office
• Complete additional administrative projects and responsibilities as assigned

Requirements:

• Previous administrative, receptionist, customer service, or office support experience preferred
• Strong interpersonal and customer service skills with a professional and welcoming demeanor
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities, deadlines, and follow-up tasks
• Comfortable answering phones and communicating directly with clients and other external contacts
• Proficiency with Microsoft Office and general office technology
• Experience working with a CRM or client database is a plus
• Ability to handle confidential or sensitive information with professionalism and discretion
• Reliable, proactive, and comfortable taking ownership of day-to-day responsibilities
• Ability to work effectively both independently and as part of a small, collaborative team

Fulltime, Onsite

$50,000-$60,000