Receptionist

Financial Synergies Wealth Advisors; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Financial Synergies Wealth Advisors is seeking a professional receptionist to be the first point of contact for clients and visitors in a busy Houston office. You will manage front-desk communications, assist with daily operations, and provide administrative support to ensure a smooth workflow.

The role emphasizes strong customer service, organization, and reliability in a fast-paced environment, with opportunities to coordinate meetings and maintain a welcoming office atmosphere.

Qualifications

• High school diploma or equivalent required; additional admin training preferred.
• Experience in receptionist, customer service, or admin support is preferred.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, time-management, and multitasking abilities.
• Professional presentation and ability to handle confidential information.

Responsibilities

• Greet clients, visitors, vendors, and partners promptly and professionally.
• Manage front-desk communications and assist with office operations.
• Answer and route calls, monitor general email inboxes, and relay messages.
• Coordinate scheduling, meetings, and conference room logistics.
• Receive, sort, and distribute mail and deliveries; maintain filing and records.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Professional presentation

Education

High school diploma or equivalent

Administrative training

Tools

Outlook

Word

Excel

Teams

Job description

Position Summary

The Receptionist is the first point of contact for clients, visitors, vendors, and team members and plays an important role in creating a welcoming, professional, and efficient office environment. This position manages front-desk communications, supports daily office operations, and provides administrative assistance to ensure the office runs smoothly.

Essential Duties and Responsibilities

Client and Visitor Experience

• Greet clients, visitors, vendors, and business partners promptly and professionally.
• Notify the appropriate team member when a guest arrives and assist visitors while they wait.
• Provide every guest with a welcoming, courteous, and positive experience.
• Maintain a clean, organized, and professional reception area, waiting area, and conference rooms.
• Follow established visitor, building-access, and office security procedures.

Telephone and Email Communications

• Answer, screen, and route incoming telephone calls promptly and accurately.
• Monitor general company email inboxes and direct messages to the appropriate team members.
• Respond to routine questions and provide accurate information in a timely and professional manner.
• Take clear and complete messages and ensure they reach the intended recipient.
• Assist with resolving routine inquiries and concerns, escalating matters when appropriate.

Scheduling and Meeting Coordination

• Manage conference room calendars and resolve scheduling conflicts as needed.
• Coordinate appointments, interviews, internal meetings, and other office activities.
• Prepare conference rooms before meetings and restore them afterward.
• Assist with meeting logistics, including materials, refreshments, technology, and guest accommodations.
• Provide calendar and scheduling support as assigned.

Mail, Deliveries, and Office Services

• Receive, sort, and distribute incoming mail, packages, and courier deliveries.
• Prepare and process outgoing mail, shipments, and special deliveries.
• Track time-sensitive or important packages when necessary.
• Maintain accurate and organized mailing, shipping, filing, and recordkeeping systems.

Administrative Support

• Scan, copy, file, and organize physical and electronic documents.
• Assist with document preparation, data entry, correspondence, and general administrative projects.
• Maintain accurate records and follow established document-management procedures.
• Provide administrative support to team members and departments as assigned.
• Handle confidential information with discretion and professionalism.

Office Operations

• Monitor inventory and restock office supplies, kitchen supplies, and breakroom necessities.
• Keep shared office spaces organized, presentable, and ready for use.
• Monitor office equipment and report service or maintenance needs promptly.
• Refill printer and copier paper trays and ensure commonly used equipment remains operational.
• Communicate supply needs and assist with placing or receiving orders as directed.
• Identify routine office needs and take appropriate action without requiring repeated follow-up.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent required; additional administrative or office-related training is preferred.
• Previous experience in a receptionist, customer service, or administrative support role is preferred.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Exceptional organizational and time-management skills.
• Ability to manage interruptions, multitask, and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail, accuracy, and follow-through.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to learn and use office equipment, telephone systems, and other technology platforms.
• Ability to work independently, use sound judgment, and take initiative.
• Consistent dependability, punctuality, and professional presentation.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Key Competencies

• Professionalism and Dependability
• Client and Customer Service
• Communication
• Organization and Planning
• Initiative and Follow-Through
• Time and Priority Management
• Problem-Solving
• Adaptability
• Teamwork
• Attention to Detail