Receptionist

Worcester Community Action Council, Inc.; Worcester (MA); In loco; USD 21.000 - 25.000; Part-time

Vantaggi offerti da questo lavoro

On-the-job training

Paid holidays & vacation

Professional development opportunities

Descrizione del lavoro

Worcester Community Action Council, Inc. seeks a seasonal, part-time Receptionist for the HEAP program in Worcester, MA. You will greet clients, explain the HEAP application process, and collect information for staff while ensuring a friendly and efficient front-desk experience.

This role offers on-the-job training, a supportive team, and the chance to help households achieve energy stability during the winter season. Prior customer service experience is valued.

Competenze

• High School Diploma or HiSET equivalent required.
• One to three years of customer service/ reception desk experience required.
• Excellent communication skills including listening, speaking, and writing.
• Proficiency in Microsoft Office Suite required.
• Bilingual abilities (Spanish or other languages) a plus.

Mansioni

• Greet HEAP clients and explain the application process.
• Retrieve information for HEAP staff on behalf of clients.
• Enter data and disseminate energy-related information.
• Assist with front-desk operations and scheduling as needed.

Conoscenze

Customer service

Communication skills

Multitasking

Bilingual (Spanish) bonus

Formazione

High School Diploma or HiSET

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Description

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, and East Brookfield. We are a team of 130 employees and an annual budget of approximately $30 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.

What we offer

WCAC provides on-the-job training and professional development opportunities. As well as a generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.

Position summary

The Home Energy Assistance Program (HEAP) is a free resource available to help eligible households pay a portion of winter heating bills regardless of how they heat their home. WCAC's HEAP program serves households throughout Worcester County. WCAC seeks to hire and train a seasonal, part time Receptionist (25-30 hours per week, September - May). The Receptionist will greet new HEAP clients and explain the application process, retrieve information for HEAP staff on behalf of clients, enter data, and disseminate energy-related information. For more information, see attached job description - HEAP Receptionist Job Description.pdf

Requirements

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways.

• High School Diploma or HiSET equivalent required.
• One to three years of customer service/ reception desk experience required. Experience assisting people in person preferred. Strong communication skills to include listening, speaking, and writing.
• Ability to provide excellent customer service when explaining general agency or program information and greeting visitors and clients.
• Excellent organizational skills, attention to details, and ability to manage multiple priorities simultaneously.
• Ability to speak and write in Spanish or other languages a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required. Demonstrated ability to learn and adapt to new software, databases, and technology.
• Self-directed, ability to work independently under general guidance.
• Must be able to remain in a stationary position for extended periods; occasionally move about the office to access files, equipment, or other workspaces; and occasionally lift or carry items up to 50 lbs.
• Must be able to operate standard office technology including a computer, telephone, multifunction printer, and other devices and software systems required to perform job duties.