HEAP Reception/File & Mail Clerk

South Shore Community Action Council, Inc.; Plymouth (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Half-hour paid lunch

Paid holidays

Massachusetts state sick leave

Seasonal position

Job summary

South Shore Community Action Council, Inc. in Plymouth, MA seeks a friendly Reception / File & Mail Clerk to join the HEAP team.

This full-time, seasonal role supports the Home Energy Assistance Program, greeting clients, handling calls, managing mail, and maintaining records with confidentiality. The position runs 37.5 hours weekly, Mon–Fri 8:30 a.m.–4:00 p.m., with a start in October 2026 and end around April 2027, paying $21.18/hour non-exempt.

Qualifications

• High School Diploma, HiSET, or GED equivalent.
• Microsoft Office Suite experience.
• Strong computer and organizational skills.
• Comfortable learning and using technology.
• Ability to work independently and as part of a team.
• Professional and compassionate telephone communication skills.
• Ability to interact respectfully and effectively with a diverse clientele.
• Ability to manage a busy workload while maintaining accuracy.

Responsibilities

• Welcome and assist clients in a professional and compassionate manner.
• Answer and direct telephone calls.
• Handle confidential information.
• Sort, date-stamp, file, and distribute incoming mail.
• Maintain organized paper and electronic files.
• Scan and upload documents.
• Perform copying, faxing, and other general office duties.
• Assist with day-to-day administrative needs of the HEAP program.
• Work efficiently in a fast-paced environment while maintaining accuracy and confidentiality.

Skills

Microsoft Office Suite experience

Strong computer skills

Organizational skills

Teamwork

Telephone communication

Diversity awareness

Time management

Education

High School Diploma/HiSET/GED

Job description

We are looking for a friendly, organized, and dependable Reception / File & Mail Clerk to join our Home Energy Assistance Program (HEAP) team at our Plymouth office. HEAP is a federally funded program that helps eligible low- and moderate-income households with their winter home heating and utility costs. Your work will directly support a program that makes a meaningful difference for individuals and families in our community.

Why Join Our Team?

Support the mission of community No

nights, no weekends Half-hour paid lunch Paid holidays Massachusetts

state sick leave Work/life balance Supportive, collaborative team

environment Meaningful work serving local families Seasonal position

with a defined start and end date

What You’ll Do

• Welcome and assist clients in a professional and compassionate manner
• Answer and direct telephone calls
• Handle confidential information
• Sort, date-stamp, file, and distribute incoming mail
• Maintain organized paper and electronic files
• Scan and upload documents
• Perform copying, faxing, and other general office duties
• Assist with day-to-day administrative needs of the HEAP program
• Work efficiently in a fast-paced environment while maintaining accuracy and confidentiality

What We’re Looking For

• High School Diploma, HiSET, or GED equivalent
• Microsoft Office Suite experience
• Strong computer and organizational skills
• Comfortable learning and using technology
• Ability to work independently and as part of a team
• Professional and compassionate telephone communication skills
• Ability to interact respectfully and effectively with a diverse clientele
• Ability to manage a busy workload while maintaining accuracy

Position Details

• Position: HEAP Reception / File & Mail Clerk
• Status: Full-Time, Seasonal
• Hours: 37.5 hours per week
• Schedule: Monday?Friday, 8:30 a.m.?4:00 p.m.
• Pay: $21.18/hour, non-exempt, hourly
• Season: Approximately October 15, 2026, through April 30, 2027
• Location: SSCAC Main Office, 71 Obery
• Street, Plymouth, MA Employment Requirements Must be at least 18 years

of age Must be able to speak and understand English References will be

required upon hire Positions are open until a suitable candidate is

selected.