Receptionist

Worcester Community Action Council Inc; Massachusetts; On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

On-the-job training

Paid holidays

Vacation

Personal time

Sick time

Bilingual pay differential

Job summary

Worcester Community Action Council Inc (WCAC) seeks a seasonal, part-time Receptionist for the HEAP program in Worcester County. The role involves greeting clients, guiding them through the application process, collecting and entering data, and sharing energy-related information with households.

The position runs September through May, 25–30 hours per week, with bilingual candidates encouraged to apply. Office-based work with standard office devices and software.

Qualifications

• High School Diploma or HiSET equivalent required.
• One to three years of customer service/reception desk experience required.
• Spanish or other languages a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required.

Responsibilities

• Greet new HEAP clients and explain the application process.
• Retrieve information for HEAP staff on behalf of clients.
• Enter data and disseminate energy-related information.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or HiSET

Tools

Microsoft Office

Job description

Description

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, and East Brookfield. We are a team of 130 employees and an annual budget of approximately $30 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.

What we offer

WCAC provides on-the-job training and professional development opportunities. As well as a generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.

Position summary

The Home Energy Assistance Program (HEAP) is a free resource available to help eligible households pay a portion of winter heating bills regardless of how they heat their home. WCAC's HEAP program serves households throughout Worcester County. WCAC seeks to hire and train a seasonal, part time Receptionist (25-30 hours per week, September - May). The Receptionist will greet new HEAP clients and explain the application process, retrieve information for HEAP staff on behalf of clients, enter data, and disseminate energy-related information. For more information, see attached job description - HEAP Receptionist Job Description.pdf

Requirements

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways.

• High School Diploma or HiSET equivalent required.
• One to three years of customer service/ reception desk experience required. Experience assisting people in person preferred. Strong communication skills to include listening, speaking, and writing.
• Ability to provide excellent customer service when explaining general agency or program information and greeting visitors and clients.
• Excellent organizational skills, attention to details, and ability to manage multiple priorities simultaneously.
• Ability to speak and write in Spanish or other languages a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required. Demonstrated ability to learn and adapt to new software, databases, and technology.
• Self-directed, ability to work independently under general guidance.
• Must be able to remain in a stationary position for extended periods; occasionally move about the office to access files, equipment, or other workspaces; and occasionally lift or carry items up to 50 lbs.
• Must be able to operate standard office technology including a computer, telephone, multifunction printer, and other devices and software systems required to perform job duties.