Program Assistant - Women, Infants, and Children (WIC)

Greater Lawrence Community Action Council Inc.; Lawrence (MA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Greater Lawrence Community Action Council Inc. is seeking a WIC Program Assistant to join a busy front-desk team. Responsibilities include answering telephones, scheduling, screening for eligibility, data entry, issuing benefits, and guiding clients through the WIC process.

Candidate should have a high school diploma or GED, strong computer and communication skills, and a client-centered approach. Bilingual Spanish/English is preferred; CORI/SORI must be completed within 30 days of employment.

Qualifications

• High school diploma or GED required; one year of general office experience preferred in health care or community settings.
• Proficient computer skills with ability to learn agency systems.
• Excellent communication and interpersonal skills with a patient-centered approach.

Responsibilities

• Answer telephones, schedule appointments, data entry, and manage client flow.
• Screen participants for eligibility and provide information about WIC benefits and other programs.
• Process benefit issuance and maintain security of WIC cards and related documentation.
• Attend staff meetings and trainings; participate in quality assurance activities as needed.

Skills

Proficient computer skills

Well-organized

Strong communication skills

Interpersonal skills

Bilingual Spanish/English preferred

CORI/SORI in 30 days

Education

High school diploma or GED

Job description

Job Summary:

The WIC Program Assistant works as part of a front-desk team in a very busy office. Responsibilities include answering telephones, scheduling appointments, screening participants for eligibility, data entry, issuing benefits, and managing client flow.

Essential Functions/Key Responsibilities:

• Follows all protocols and/or regulations for processing applicants/participants for (re)certification, including: verifying identity, income, residency, and participant category; educating participants on their rights and responsibilities, authorized signatures and shoppers, WIC foods, and using benefits at authorized vendors; referring participants to MassHealth, SNAP, TAFDC and other health and human service programs; providing notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits
• Oversees benefit issuance for prescribed food prescription, including: re(issuing) food/formula prescription benefits; capturing participant authorized signatures for benefit issuance; and maintaining security of WIC cards
• Performs routine office duties, including answering telephones; scheduling appointments; data entry; and managing client flow
• Attends bi-weekly staff meetings and other trainings, conferences, and workshops as appropriate
• Performs other duties as needed, including quality assurance activities

Skills & Qualifications:

• High school diploma or G.E.D. and one year of general office experience; experience in a health care or community facility preferred
• Proficient computer skills
• Well-organized, systematic approach to work.
• Good communication and interpersonal skills.
• Sensitivity to the needs of the client population
• Available to work at least one Saturday a month
• Bilingual (Spanish and English) preferred
• Must have a suitable CORI & SORI completed within the first 30 days of employment

Supervisory Responsibility:

None

Travel:

Travel between program sites is required. Occasional travel off-site to trainings and meetings is also required.

Physical Demands:

This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:

This job operates with a hybrid model with opportunities to work some remote hours and a required minimum of 2 days in-office per week. GLCAC operates a professional office environment with standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.