Bilingual Front Office Receptionist (Spanish/English)

Marthas Travel and Income Tax Service Corp; Sunnyvale (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Marthas Travel and Income Tax Service Corp in Sunnyvale, CA is seeking an experienced Receptionist to handle administrative duties and customer service. You will be the first point of contact for clients, ensuring they have a warm experience. Ideal candidates must have exceptional customer service skills, be bilingual in Spanish and English, and possess proficiency in Google Suite. This full-time seasonal position may require extended hours during the tax season.

Qualifications

• Exceptional customer service skills in person and over the phone.
• Experience in office administration or a similar role preferred.
• Proficiency in Google Suite is required.

Responsibilities

• Greet and check-in guests efficiently.
• Ensure the office is organized and well-maintained.
• Drive improvements for client experiences and operations.

Skills

Exceptional customer service skills

Bilingual (Spanish and English)

Computer skills (Google Suite)

Problem-solving skills

Attention to detail

Job description

We are a Multi Services Company located in Sunnyvale, CA. We are looking for an experienced, energetic, friendly, and ambitious Receptionist to handle multiple administrative and customer service responsibilities.

As Receptionist, you will be the first person employees and guests interact with when they walk into the office. You'll also support calendar management, phone calls, inventory and more.

We are looking for someone who can ensure each of our clients has a warm and efficient experience. The ideal candidate has exceptional customer service skills, experience in office administration, and the ability to multi‑task, work well under pressure, and engage effectively with diverse personalities. Highly important, speak and write in Spanish and English.

As a Receptionist, you will:

• Work cross‑functionally with the Office Manager and other departments.
• Greet and check‑in guests and assure they are taken care of in a timely manner.
• Ensure the office is organized and well‑maintained, all the desks have the proper equipment and the printers have enough paper.
• Drive improvements or find creative solutions for inefficiencies when clients walk‑in.
• Place orders for office and food/beverage supplies as needed.
• Experience in office administration or a similar role.
• Exceptional customer service skills, over the phone and in‑person.
• Computer skills, including proficiency in Google Suite (i.e. Sheets, Docs, Slides, and Calendar).
• An upbeat, energetic, positive, mature and professional attitude.
• A strong sense of urgency and problem‑solving skills.
• Attention to detail and accuracy.
• Ability to multi‑task in a fast‑paced environment.
• Ability to work well under pressure and with a diverse range of personalities.

This is a seasonal full‑time position, where in the tax season the work hours can be extended as needed.