Receptionist

S.E. Combined Services of Florida; Miami (FL); On-site; USD 21,000 - 32,000; Full time

Job summary

S.E. Combined Services of Florida is seeking a courteous receptionist to greet and assist visitors at our Miami front desk. You will screen and route calls, direct families to the appropriate rooms, and support staff with general office duties.

The role requires discretion handling sensitive information and maintaining a compassionate environment for grieving families. The position may require occasional weekend hours, and you will be expected to manage multiple tasks while delivering

Qualifications

• Familiarity with MS Office (Word, Excel, Outlook) and basic data entry.
• Professional, clear speaking voice for frontline reception and inquiries.
• Strong interpersonal skills for handling sensitive, confidential situations.

Responsibilities

• Greets visitors and directs them to appropriate staff or rooms.
• Notifies staff upon appointment arrivals and escorts guests as needed.
• Answers routine questions about services, products, and directions.
• Notifies management of customer service or security issues.
• Receives and handles deceased belongings following chain of custody procedures.
• Answers and routes phone calls to appropriate staff.
• Maintains a welcoming environment; offers beverages and comforts to families.

Skills

MS Office Suite

Clear speaking voice

Interpersonal skills

Poise and diplomacy

Weekend availability

Education

High School Diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building


• Notifies staff members when appointments arrive and escorts guests to appropriate room


• Answers routine questions associated with services, products, location directions, etc.


• Immediately notifies and involves management with customer service and security issues


• Receives deceased belongings from family and follows chain of custody procedures


• Answers, screens, and routes incoming calls to appropriate staff members


• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.


• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture


• Receives incoming mail and packages


• Maintains organized and current electronic and paper files and records, such as deeds and trust files


• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Six months general office, receptionist, or administrative support experience preferred


• Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

• Working knowledge of MS Office Suite


• Clear and professional speaking voice and tone


• Professional interpersonal skills to handle sensitive and confidential situations


• Position continually requires demonstrated poise, tact and diplomacy


• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Postal Code: 33186

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Miami