Receptionist

Service Corporation International; Sunset Corners, Kendall (FL, FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a courteous receptionist to greet client families at the front desk, answer and direct calls, and provide general office support. You will help maintain a welcoming environment and assist staff with routine tasks in a professional setting.

The role emphasizes poise, confidentiality, and strong interpersonal skills while maintaining organized records and supporting departments, including after-hours coverage as needed.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Six months general office, receptionist, or administrative support preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.

Responsibilities

• Greet guests and visitors, offering assistance when entering the building.
• Notify staff when appointments arrive and escort guests to appropriate room.
• Answer routine questions about services, products, and directions.
• Immediately notify management of customer service and security issues.
• Receive deceased belongings from family and follow chain of custody procedures.
• Answer, screen, and route incoming calls to appropriate staff members.
• Maintain a comfortable environment for clients, providing beverages and other amenities as needed.
• Maintain guest-waiting area and keep furniture neat.
• Receive incoming mail and packages.
• Maintain organized electronic and paper files and records.
• May perform light typing, proofreading, data entry or printing.
• Demonstrate poise, tact and diplomacy; work schedule may include weekends and after-hours.

Skills

Professional interpersonal skills

Excellent communication

Poise and diplomacy

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing
• Position continually requires demonstrated poise, tact and diplomacy
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

MINIMUM REQUIREMENTS

• Education: High School Diploma or equivalent
• Experience: Six months general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, copier
• Working knowledge of MS Office Suite
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations

Postal Code: 33186 Category (Portal Searching): Administration and Clerical Job Location: US-FL - Miami

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.