Receptionist

Service Corporation International; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Service Corporation International in Miami is seeking an energetic receptionist to greet visitors, manage phone calls, and provide general office support at the front desk. You will coordinate with staff to direct families and maintain a welcoming environment in a sensitive setting.

The role requires a high school diploma, basic MS Office skills, and reliable availability including weekends. Prior office experience is preferred to handle routine inquiries, mail, and light typing tasks

Qualifications

• Six months general office, receptionist, or administrative support experience preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff when appointments arrive and escorts guests to appropriate room.
• Answers routine questions about services, products, and directions.
• Notifies management immediately for customer service and security issues.
• Receives deceased belongings and follows chain of custody procedures.
• Answers and routes incoming calls to appropriate staff members.
• Maintains a comfortable environment, provides beverages, and may make coffee.
• Maintains guest-waiting area and keeps furniture organized.
• Receives incoming mail and packages.
• Maintains organized electronic and paper files such as deeds and trust records.
• May perform light typing, proofreading, data entry or printing.

Skills

Interpersonal skills

Clear speaking voice

Professional demeanor

Customer service orientation

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building

• Notifies staff members when appointments arrive and escorts guests to appropriate room

• Answers routine questions associated with services, products, location directions, etc.

• Immediately notifies and involves management with customer service and security issues

• Receives deceased belongings from family and follows chain of custody procedures

• Answers, screens, and routes incoming calls to appropriate staff members

• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.

• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture

• Receives incoming mail and packages

• Maintains organized and current electronic and paper files and records, such as deeds and trust files

• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Six months general office, receptionist, or administrative support experience preferred

• Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

• Working knowledge of MS Office Suite

• Clear and professional speaking voice and tone

• Professional interpersonal skills to handle sensitive and confidential situations

• Position continually requires demonstrated poise, tact and diplomacy

• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Postal Code: 33186

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Miami

Job Profile ID: F00238

Time Type: Full time

Location Name: Woodlawn Park Cemetery South