Receptionist

Life Care Centers of America; Littleton (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

Life Care Centers of America is seeking a Receptionist to provide clerical support and greet visitors in person and by phone. This part-time role requires strong communication and computer skills, and duties include handling calls, coordinating with staff, and ensuring a welcoming environment for patients and guests.

The ideal candidate will have a high school diploma or equivalent, possibly a secretarial program or clerical experience, and proficiency in Word, Excel, and email.

Qualifications

• High school diploma or equivalent
• Secretarial science program or 6 months clerical experience
• Proficient with Word, Excel and email; strong organizational skills

Responsibilities

• Serve as the first point of contact for guests and visitors in person or by phone.
• Operate the facility phone and paging system.
• Provide excellent customer service with a positive attitude toward patients.
• Assist in evacuation of patients when needed.
• Uphold patient rights and safety; maintain confidentiality of information.
• Maintain professional relationships with staff, vendors, and others.

Skills

Customer service

Professionalism

Communication

Education

High school diploma or equivalent

Secretarial science program

Clerical experience (6 months)

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Employment Status: Part-Time Pay Interval: Hourly Pay Rate Maximum: 20 Pay Rate Minimum: 18 Shift: 2-10 p.m. / Every Other Weekend

Live the Mission

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, and Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’sCode of Conductand completes mandatoryCode of Conductand other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language