Receptionist

Life Care Centers of America; Banner Elk (NC); On-site; USD 21,000 - 28,000; Part time

Job summary

Life Care Centers of America is seeking a Receptionist to serve as the first point of contact for visitors and callers. The role supports clerical tasks and upholds Life Care standards in a post-acute care setting.

The position requires a high school diploma or equivalent, with a secretarial program or clerical experience preferred. Proficiency in MS Word/Excel and strong communication skills are essential, with weekend or alternate weekend shifts included.

Qualifications

• High school graduate or equivalent.
• Secretarial program or six months clerical experience.

Responsibilities

• Greet visitors and answer phones professionally.
• Operate the facility phone and paging system.
• Maintain confidentiality of all information.
• Assist in the evacuation of patients.
• Interact with interdisciplinary team to ensure smooth front-desk operations.

Skills

Customer service

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Secretarial program or clerical experience

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Every other weekend Saturday & Sunday 10am-6pm

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, and Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’sCode of Conductand completes mandatoryCode of Conductand other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language