Receptionist

Life Care Centers of America; West Auburn (MA); On-site; USD 36,000 - 42,000; Full time

Job summary

Life Care Centers of America is seeking a Receptionist to provide clerical support and greet visitors in person and by phone, ensuring professional and courteous service. The role emphasizes confidential handling of information, along with proficient use of Word, Excel, and email systems.

The receptionist will serve as the initial contact, manage the phone/paging system, and collaborate with a multidisciplinary team to support patient care and facility operations.

Qualifications

• High school diploma or equivalent.
• Secretarial program or 6 months clerical experience.
• Proficient in MS Word, Excel, and email.

Responsibilities

• Serve as the first point of contact for guests and visitors in person or by phone.
• Operate the facility phone and paging system.
• Exhibit excellent customer service with a positive attitude toward patients.
• Assist in the evacuation of patients.
• Work as part of an interdisciplinary team.
• Read, write, speak, and understand the English language.

Skills

MS Word

MS Excel

Email management

Customer service

Confidentiality

Education

High school diploma or equivalent

Secretarial program OR 6 months clerical experience

Tools

Word processing

Spreadsheet

Job description

Live the Mission

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, and Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’sCode of Conductand completes mandatoryCode of Conductand other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language