Receptionist

Vantage Care, LLC; Westfield (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Vantage Care, LLC in Westfield, MA is seeking a receptionist responsible for general office support, including customer service and call directing. The ideal candidate will possess a high school diploma and strong communication skills.

This role involves greeting visitors, managing incoming mail, and assisting with office supplies, ensuring a 5-Star service approach in all duties. The position requires a business casual dress code and knowledge of Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 6 months to 1 year of relevant experience preferred.
• Strong organizational skills required.

Responsibilities

• Answers and directs callers to appropriate associates.
• Greets and directs visitors to the company.
• Receives, sorts and forwards incoming mail.

Skills

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Keyboarding skills

Education

High school diploma or equivalent (GED)

Tools

Microsoft Office

Other software programs

Job description

Job Purpose

The receptionist is responsible for providing general office support with a variety of clerical activities including but not limited to customer service, answering and directing calls to appropriate associates, mail distribution and requisition of supplies.

Essential Duties and Responsibilities

• Answers and directs callers to the appropriate associates, directs to voicemail, and takes messages when required.
• Greets and directs visitors to the company.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Receives, sorts and forwards incoming mail and maintains and routes publications.
• Coordinates pick‑up and delivery of express mail services (FedEx, UPS, etc.).
• Assists in ordering, receiving, stocking and distributing office supplies.
• Assists with other related clerical duties such as photocopying, faxing, filing and collating.
• Applies a 5‑Star customer service approach in all aspects of the job.
• Actively supports the company’s commitment to providing 5‑Star service on all quality objectives, with an emphasis on continual improvement.
• Adheres to all company policies, procedures, and standards of conduct.
• Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations or standards of conduct.
• Performs additional duties as assigned.

Position Requirements

• High school diploma or equivalent (GED) required.
• 6 months to 1 year of relevant experience and/or training preferred.
• Strong organizational skills required.
• Excellent verbal and written communication skills. Must possess exceptional interpersonal skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Ability to work with Microsoft Office and other software programs. Demonstrated keyboarding skills required.
• Business casual dress.