Receptionist I

Canon Business Process Services, Inc.; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Canon Business Process Services, Inc. in Kalamazoo, MI seeks a professional receptionist to be the first point of contact for visitors, vendors, and job applicants. You will operate the main switchboard, greet guests, route calls, and support multiple departments with administrative tasks.

The role requires a high school diploma, at least two years of receptionist experience, and proficiency with Word and PowerPoint. Excellent customer service and a neat appearance are essential.

Qualifications

• High school diploma or equivalent.
• 2 years receptionist experience.
• Experience in a professional office environment preferred.
• Proficient with Word and PowerPoint.
• Able to operate office equipment and PBX system.
• Excellent customer service and professional appearance.

Responsibilities

• Handle all incoming calls on a main or floor switchboard and route to the appropriate party.
• Greet outside visitors in a professional manner.
• Sign for and route incoming/outgoing packages as needed.
• Use internal paging system to communicate.
• Call for car service or messenger as requested by client.
• May perform filing, typing and other administrative duties as requested by client.
• Assist departments with mass mailings; receive and route faxes.
• Schedule conference room based on client requests and order catering as needed.
• Learn new features of office equipment and PBX systems as introduced at the site.
• Prepare monthly production and volume reports to measure productivity and billing.

Skills

Customer service

Communication

Professionalism

Time management

Education

High school diploma or equivalent

Tools

Word

PowerPoint

Phone system (PBX)

Job description

Overview

Act as the first point of contact for outside visitors, vendors, etc. Greets vendors, customers, job applicants and other visitors. May arrange for transportation services when needed. Operates a switchboard typically to route incoming calls and place outgoing calls; performs related duties as required.

Responsibilities

• Handle all incoming calls, using a main or floor switchboard, routes calls to appropriate party
• Greet outside visitors in a professional manner
• May sign for incoming and outgoing packages; route to appropriate party
• Use internal paging system
• Call for car service or messenger as requested by client
• May perform filing, typing and other administrative duties as requested by client
• Assist various departments with mass mailings
• May receive and route faxes
• May schedule conference room based on client requests and order catering as needed
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, other equipment, PBX boxes as introduced at the site
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

Qualifications

• High school Diploma or equivalent
• 2 years direct experience as a receptionist
• Some prior experience working in a professional office environment, preferred
• Able to operate various office equipment
• Basic computer skills required (Word, PowerPoint)
• Ability to perform routine functions of various equipment and systems (internal phone directory, office directory, as well as photocopying, color copying, faxing, etc.)
• Excellent customer service, professional attitude and appearance are a must. Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

• Physical activity required including bending, reaching, prolonged periods of sitting
• May lift and/or move up to 10 lbs

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!