Receptionist

Parallel Management Group; Hamburg Township (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Room for growth

Paid time off

Paid orientation and training

Medical, dental, and vision for full‑t

aven after 30hrs

Job summary

Parallel Management Group is seeking a friendly Receptionist for our Hamburg senior living facility. The role greets residents daily, supports activities, and ensures a welcoming, professional front-desk experience.

Responsibilities include answering calls, guiding visitors, handling mail, and coordinating with vendors to maintain smooth operations. A background check and 18+ age are required.

Qualifications

• High school diploma or GED.
• Ability to pass a criminal background check.
• Must be 18 years old.
• Problem-solving and critical thinking skills.
• Basic proficiency with Word, Excel, calculator, copier, fax, and postage machine.
• Knowledge of customer service principles and practices.
• Punctual and reliable with strong time-management.

Responsibilities

• Greets residents daily and provides exceptional customer service.
• Schedule appointments and assist with activities.
• Address and resolve residents' complaints and concerns.
• Maintain confidentiality per HIPAA.
• Keep work area clean and welcoming.
• Support communication and tour guests.
• Answer multi-line calls and relay messages.
• Direct visitors to destinations and provide information.
• Assist with mail, letters, and meetings.
• Coordinate with vendors and other departments.

Skills

Problem-solving

Critical thinking

Customer service

Punctuality

Time management

Education

High school diploma or GED

Tools

Word

Excel

Calculator

Copier

Fax

Postage machine

Job description

Our Senior Living Facility in Hamburg

is looking for an amazing Receptionist. The Receptionist is the person that meets and greets our residents daily and asks, “What can I do to make your day better?” They are responsible for top-of-the-line customer service and hospitality. Assisting the residents, maintaining their safety and well-being.

Responsibilities

• Shows compassion and tenderness towards the residents and family members.
• Assist with appointments and extracurricular activities.
• Address and resolve residents’ complaints and concerns.
• Protects resident’s confidentiality following HIPAA guidelines.
• Maintains a clean work environment.
• Creates and maintains a positive and friendly environment.
• Encourages residents to participate in activities and outings.
• Marketing, building relationships with the community.
• Assisting with care as needed.
• Assisting and working closely with vendors.
• Oversite of other departments to ensure expectations are met.
• Answer multi-line telephone, screen, and direct calls take and relay messages, and provide information to callers.
• Give tours to potential clients and families.
• Direct individuals to the correct destination, and deal with queries from the public and clients.
• Ensures knowledge of staff movements in and out of the organization.
• Prepare letters and documents, receive, sort, and distribute mail, maintain office filing, and organize meetings.

Requirements

• High school diploma or GED.
• Able to pass a criminal background check.
• Must be 18 years old.
• Problem-solving skills and critical thinking.
• Strong knowledge of word, excel, calculator, copier, fax, and postage machine.
• Knowledge of customer service principles and practices.
• A positive attitude and the ability to arrive on time for every shift.

Benefits

• ROOM FOR GROWTH.
• PAID TIME OFF.
• Paid orientation and training.
• Medical, dental, and vision for full-time employees after 30hrs