Resident Care Receptionist - Growth, PTO & Training

Parallel Management Group; Hamburg Township (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Room for growth

Paid time off

Paid orientation and training

Medical, dental, and vision for full‑t

aven after 30hrs

Job summary

Parallel Management Group is seeking a friendly Receptionist for our Hamburg senior living facility. The role greets residents daily, supports activities, and ensures a welcoming, professional front-desk experience.

Responsibilities include answering calls, guiding visitors, handling mail, and coordinating with vendors to maintain smooth operations. A background check and 18+ age are required.

Qualifications

• High school diploma or GED.
• Ability to pass a criminal background check.
• Must be 18 years old.
• Problem-solving and critical thinking skills.
• Basic proficiency with Word, Excel, calculator, copier, fax, and postage machine.
• Knowledge of customer service principles and practices.
• Punctual and reliable with strong time-management.

Responsibilities

• Greets residents daily and provides exceptional customer service.
• Schedule appointments and assist with activities.
• Address and resolve residents' complaints and concerns.
• Maintain confidentiality per HIPAA.
• Keep work area clean and welcoming.
• Support communication and tour guests.
• Answer multi-line calls and relay messages.
• Direct visitors to destinations and provide information.
• Assist with mail, letters, and meetings.
• Coordinate with vendors and other departments.

Skills

Problem-solving

Critical thinking

Customer service

Punctuality

Time management

Education

High school diploma or GED

Tools

Word

Excel

Calculator

Copier

Fax

Postage machine

Job description

Parallel Management Group is seeking a friendly Receptionist for our Hamburg senior living facility. The role greets residents daily, supports activities, and ensures a welcoming, professional front-desk experience.

Responsibilities include answering calls, guiding visitors, handling mail, and coordinating with vendors to maintain smooth operations. A background check and 18+ age are required.