Receptionist

Life at Heritage; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Heritage Pointe of Fort Wayne is seeking a part-time Receptionist to ensure smooth front desk operations and deliver exceptional customer service to residents, families, and staff. The role includes administrative support and acting as the welcoming face of the community.

Responsibilities include greeting visitors, handling multi-line phone calls, providing directions and information, coordinating mail, and handling clerical tasks. Flexibility for some holidays is required.

Qualifications

• High School graduate, GED, or current student; ability to type, use computer, and basic counting change.
• Interest in residents’ well-being; effective communication with residents, families, and coworkers.
• Maintain confidentiality of residents’ personal records.
• Knowledge of facility policies and procedures for safety, residents’ rights, and universal precautions; participate in in-service training.
• Positive attitude; ability to work in a fast-paced environment.

Responsibilities

• Greet visitors, prospective candidates, and other campus visitors warmly.
• Answer calls on a multi-line system, directing callers to appropriate staff.
• Provide callers with facility address, directions, fax, website, and related information.
• Coordinate pick up and deliveries from mail services.
• Assist with clerical duties: photocopying, faxing, and filing.
• Sell guest meals, meal tickets, and employee meals.
• Sort and distribute weekend newspapers according to the provided list.
• Conduct resident trust transactions.

Skills

High school or GED

Customer service

Confidentiality

Policy knowledge

Positive attitude

Job description

Heritage Pointe is currently seeking a reliable and compassionate Receptionist to join our team. Our current need is part-time, which includes Wednesday's 4pm - 8pm and every other Saturday and Sunday 10am - 5pm, some holidays 10am - 3pm. This person will play a critical role in ensuring the smooth operation of our community by providing excellent customer service to residents, families, and staff. This position will provide administrative support, ensure smooth front desk operations, and deliver exceptional customer service while being the welcoming face of Heritage Pointe of Fort Wayne.

Qualifications:

• High School graduate, GED, or current student, with ability to type, use computer and have basic knowledge of counting change.
• Must have an interest in the well-being of residents and be able to communicate effectively with residents, families, and coworkers.
• Will maintain confidentiality of personal records of residents.
• Will have knowledge of facility policies and procedures for safety and disaster preparedness, residents’ rights, and universal precaution. Will participate in the educational/training in-service programs provided by the facility.
• Positive attitude with the ability to work in a fast-paced environment.

Responsibilities:

• Greet visitors, prospective candidates, and other visitors of the campus in a warm and pleasant manner.
• Answers incoming calls on a multi-line system both internally and externally, in a warm, pleasant, and professional manner as well as directs caller to the appropriate associate.
• Provide callers with information such as facility address, directions to facility location, facility fax number, website, and other related information.
• Coordinates pick up and deliveries from mail services (FedEx, UPS, etc.).
• Assists with other related clerical duties such as photocopying, faxing and filing.
• Conduct sale of guest meals, meal tickets and employee meals.
• Sort and distribute weekend newspapers according to list provided.
• Conduct resident trust transactions.

Equal Opportunity Employer
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