Part-Time Front Desk & Guest Services Associate

Lifeatheritage; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Heritage Pointe of Fort Wayne is seeking a part-time Receptionist to ensure smooth front desk operations and deliver exceptional customer service to residents, families, and staff. The role includes administrative support and acting as the welcoming face of the community.

Responsibilities include greeting visitors, handling multi-line phone calls, providing directions and information, coordinating mail, and handling clerical tasks. Flexibility for some holidays is required.

Qualifications

• High School graduate, GED, or current student; ability to type, use computer, and basic counting change.
• Interest in residents’ well-being; effective communication with residents, families, and coworkers.
• Maintain confidentiality of residents’ personal records.
• Knowledge of facility policies and procedures for safety, residents’ rights, and universal precautions; participate in in-service training.
• Positive attitude; ability to work in a fast-paced environment.

Responsibilities

• Greet visitors, prospective candidates, and other campus visitors warmly.
• Answer calls on a multi-line system, directing callers to appropriate staff.
• Provide callers with facility address, directions, fax, website, and related information.
• Coordinate pick up and deliveries from mail services.
• Assist with clerical duties: photocopying, faxing, and filing.
• Sell guest meals, meal tickets, and employee meals.
• Sort and distribute weekend newspapers according to the provided list.
• Conduct resident trust transactions.

Skills

High school or GED

Customer service

Confidentiality

Policy knowledge

Positive attitude

Job description

Heritage Pointe of Fort Wayne is seeking a part-time Receptionist to ensure smooth front desk operations and deliver exceptional customer service to residents, families, and staff. The role includes administrative support and acting as the welcoming face of the community.

Responsibilities include greeting visitors, handling multi-line phone calls, providing directions and information, coordinating mail, and handling clerical tasks. Flexibility for some holidays is required.