Receptionist

Heritage Pointe Communities; Fort Wayne (IN); On-site; USD 24,000 - 36,000; Part time

Job summary

Heritage Pointe of Fort Wayne is seeking a reliable receptionist to provide friendly front-desk service to residents, families, and staff. This part-time role supports administrative functions, answers calls, welcomes visitors, and helps keep the campus running smoothly.

You will handle multi-line phone systems, assist with basic clerical tasks, coordinate mail and deliveries, and assist with guest meals and resident trust transactions as needed.

Qualifications

• High School graduate, GED, or current student
• Ability to type and use computer
• Basic knowledge of counting change
• Interest in residents’ well-being and ability to communicate with residents, families, and coworkers
• Maintain confidentiality of resident records
• Knowledge of facility policies and procedures for safety and disaster preparedness
• Participate in in-service training programs
• Positive attitude and ability to work in a fast-paced environment

Responsibilities

• Greet visitors in a warm, pleasant manner
• Answer incoming calls on a multi-line system professionally and direct callers
• Provide callers with address, directions, fax, website and related information
• Coordinate pick-up and deliveries from mail services
• Assist with photocopying, faxing and filing
• Conduct sale of guest meals, meal tickets and employee meals
• Sort and distribute weekend newspapers
• Conduct resident trust transactions

Skills

typing

basic math

communication

confidentiality

positive attitude

Education

High School diploma / GED

Job description

Heritage Pointe is currently seeking a reliable and compassionate Receptionist to join our team. Our current need is part‑time, which includes every other Saturday and Sunday 10am - 5pm and some holidays 10am - 3pm. This person will play a critical role in ensuring the smooth operation of our community by providing excellent customer service to residents, families, and staff. This position will provide administrative support, ensure smooth front desk operations, and deliver exceptional customer service while being the welcoming face of Heritage Pointe of Fort Wayne.

Qualifications:

1. High School graduate, GED, or current student, with ability to type, use computer and have basic knowledge of counting change.
2. Must have an interest in the well‑being of residents and be able to communicate effectively with residents, families, and coworkers.
3. Will maintain confidentiality of personal records of residents.
4. Will have knowledge of facility policies and procedures for safety and disaster preparedness, residents’ rights, and universal precaution. Will participate in the educational/training in-service programs provided by the facility.
5. Positive attitude with the ability to work in a fast-paced environment.

Responsibilities:

1. Greet visitors, prospective candidates, and other visitors of the campus in a warm and pleasant manner.
2. Answers incoming calls on a multi-line system both internally and externally, in a warm, pleasant, and professional manner as well as directs caller to the appropriate associate.
3. Provide callers with information such as facility address, directions to facility location, facility fax number, website, and other related information.
4. Coordinates pick up and deliveries from mail services (FedEx, UPS, etc.).
5. Assists with other related clerical duties such as photocopying, faxing and filing.
6. Conduct sale of guest meals, meal tickets and employee meals.
7. Sort and distribute weekend newspapers according to list provided.
8. Conduct resident trust transactions.