Receptionist

Hope Creek Nursing and Rehabilitation Center; East Moline (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hope Creek Nursing and Rehabilitation Center in East Moline, IL is seeking a friendly Receptionist to serve as the first point of contact for patients, families, and visitors. You will manage the front desk, handle calls, and coordinate scheduling while ensuring accurate documentation and HIPAA compliance.

The ideal candidate has strong communication skills, basic computer proficiency, and solid organizational abilities to support smooth facility operations.

Qualifications

• Excellent communication and interpersonal skills; ability to work effectively in a team.
• Basic computer skills and familiarity with medical software.
• Strong organizational and time management skills; ability to prioritize tasks and meet deadlines.

Responsibilities

• Greet patients, families, and visitors in a friendly, professional manner.
• Manage switchboard duties, direct calls, and take messages as needed.
• Coordinate and schedule appointments and procedures with patients and healthcare providers.
• Maintain accurate records and databases, including patient demographics.
• Provide administrative support to other departments as needed.
• Maintain confidentiality and HIPAA compliance at all times; perform other related duties as assigned.

Skills

Excellent communication and teamwork

Basic computer skills

Organizational and time management

Tools

Medical software

Job description

Receptionist

Join the Hope Creek Nursing and Rehabilitation Center team as a Receptionist in East Moline, Illinois!

The Receptionist is the first point of contact for patients, families, and visitors at Hope Creek Nursing and Rehabilitation Center. As a vital member of our front-line staff, you will contribute to the smooth operation of our facility by providing exceptional customer service, managing incoming calls and inquiries, and coordinating administrative tasks.

Responsibilities:

• Greet patients, families, and visitors, answering questions and resolving concerns in a friendly and professional manner
• Manage switchboard duties, answering and directing phone calls, and taking messages as needed
• Coordinate and schedule appointments, tests, and procedures with patients and healthcare providers
• Maintain accurate and up-to-date records, files, and databases, including patient demographic information and medical histories
• Provide administrative support to other departments, as needed, such as processing paperwork and preparing documents
• Maintain confidentiality and adhere to HIPAA guidelines at all timesPerform other related duties as assigned

Requirements:

• Excellent communication and interpersonal skills; ability to work effectively in a team environment
• Basic computer skills and familiarity with medical software and applications
• Strong organizational and time management skills; ability to prioritize tasks and meet deadlines