Patient Concierge & Front Desk Coordinator

Hope Creek Nursing and Rehabilitation Center; East Moline (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hope Creek Nursing and Rehabilitation Center in East Moline, IL is seeking a friendly Receptionist to serve as the first point of contact for patients, families, and visitors. You will manage the front desk, handle calls, and coordinate scheduling while ensuring accurate documentation and HIPAA compliance.

The ideal candidate has strong communication skills, basic computer proficiency, and solid organizational abilities to support smooth facility operations.

Qualifications

• Excellent communication and interpersonal skills; ability to work effectively in a team.
• Basic computer skills and familiarity with medical software.
• Strong organizational and time management skills; ability to prioritize tasks and meet deadlines.

Responsibilities

• Greet patients, families, and visitors in a friendly, professional manner.
• Manage switchboard duties, direct calls, and take messages as needed.
• Coordinate and schedule appointments and procedures with patients and healthcare providers.
• Maintain accurate records and databases, including patient demographics.
• Provide administrative support to other departments as needed.
• Maintain confidentiality and HIPAA compliance at all times; perform other related duties as assigned.

Skills

Excellent communication and teamwork

Basic computer skills

Organizational and time management

Tools

Medical software

Job description

Hope Creek Nursing and Rehabilitation Center in East Moline, IL is seeking a friendly Receptionist to serve as the first point of contact for patients, families, and visitors. You will manage the front desk, handle calls, and coordinate scheduling while ensuring accurate documentation and HIPAA compliance.

The ideal candidate has strong communication skills, basic computer proficiency, and solid organizational abilities to support smooth facility operations.