Receptionist

Fair Oaks Foods; Davenport (IA); On-site; USD 29,000 - 38,000; Full time

Job summary

Fair Oaks Foods is seeking a Receptionist to be the first point of contact, handling calls, visitors, and basic inquiries in a professional, courteous manner. You will manage messages, distribute information, and support daily administrative tasks across multiple departments.

The role requires bilingual English/Spanish skills, strong communication, and reliable, independent work habits in a manufacturing/office setting.

Qualifications

• Bilingual in English and Spanish is required.
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Responsibilities

• Professionally administer all incoming calls.
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Skills

Attention to detail

Bilingual English/Spanish

Interpersonal skills

Customer service

Experience required

Computer skills

Self-motivation

Reliability/punctuality

Friendly demeanor

Feedback responsiveness

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Position Summary

The Receptionist is first point of contact of the business. S/he is responsible for providing world-class service in the forms of communication in-person, by email, and phone to all Fair Oaks Farms contacts, i.e. Customers, Employees, Applicants, etc. while complying with the established policies and procedures of the organization.

Position Summary

The Receptionist is first point of contact of the business. S/he is responsible for providing world-class service in the forms of communication in-person, by email, and phone to all Fair Oaks Farms contacts, i.e. Customers, Employees, Applicants, etc. while complying with the established policies and procedures of the organization.

Responsibilities

• Professionally administer all incoming calls.
• Ensure phone calls are redirected accordingly.
• Take and retrieve messages for various personnel.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, employment opportunities, and other related information.
• Greet and direct visitors in a professional, friendly, and hospitable manner.
• Open and close visitor area (locking doors, closing blinds, turning off lights)
• Type memos, correspondence, reports, and other documents.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Executes a variety of clerical duties.
• Record and relay messages to associates when they are unavailable
• Accurately sort and categorize incoming mail from regular mail, priority mail, packages, and their intended recipients.
• Process invoices received in the mail, alphabetize them, and apply any necessary stamps for accounts payable.
• Procure office supplies for various departments within the company.
• Ensure office equipment, i.e. printers, are working properly seeking technical assistance when needed
• Manage the inventory and replenishment of lunchroom supplies across all plants.
• Keep storage areas and office kitchen areas organized and well-maintained.
• Assist with monitoring company credit card usage, reviewing statements, and reconciling transactions to maintain accurate and up-to-date records.
• Review and verify provider bills and invoices for accuracy.
• Handle sensitive or confidential items with discretion and in accordance with established security and confidentiality protocols.
• Execute various administrative tasks as required.

Qualifications

• Attention to detail
• Ethical Conduct
• Thoroughness
• Bilingual in English and Spanish required
• High school diploma or its equivalent
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Prior experience at least 6 months
• Basic computer skills
• Self-motivated and able to work independently
• Reliable, responsible, and punctual
• Friendly, warm, personable
• Takes direction and responds to feedback well
• Solution-orientated

Physical Demands and Work Environment:

Work is performed in a manufacturing and office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Must be able to lift 50lb and must have knowledge of computers and be proficient in word and Excel.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Fair Oaks Foods assures equal employment opportunity in all its hiring and employment policies and practices, which include all aspects of employment, such as recruiting, hiring, promotions, transfers, demotions, layoffs or terminations, compensation, benefits, training, company-sponsored education, social and recreational programs or events, and all other terms, conditions, and privileges of employment. These policies and practices are administered without regard to “legally protected categories” such as: race, color, religion, national origin, age, gender, disability, marital status, veteran status, sexual orientation, pregnancy status or medical conditions related to childbirth, and/or any other factor protected by law.