Front Desk Coordinator

Wish Farms Inc.; Santa Maria (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Wish Farms Inc. seeks a Front Desk Coordinator to support daily office operations, serving as the first point of contact for employees and visitors while handling onboarding, employee records, payroll tracking, benefits enrollment, and offboarding.

The ideal candidate is highly organized, detail-oriented, customer-focused, bilingual in English and Spanish, and able to manage multiple priorities in a fast-paced environment while maintaining confidentiality and professionalism.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of experience in receptionist/administrative support/office coordination.
• Bilingual in English and Spanish required.
• Excellent verbal and written communication skills with professional customer service.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for employees, visitors, and vendors.
• Manage incoming phone calls and direct inquiries to appropriate departments.
• Assist with onboarding activities, including orientations and paperwork.
• Maintain employee records with timely data entry and document management.
• Support timekeeping, payroll tracking, leave requests, and benefits enrollment.
• Assist with offboarding processes and final pay coordination.
• Provide prompt, professional customer service in English and Spanish.

Skills

Bilingual English/Spanish

Organizational skills

MS Office proficiency

Multi-line phone handling

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

We are seeking a Front Desk Coordinator to support daily office operations. This role serves as the first point of contact for employees and visitors while providing administrative support in onboarding, employee records management, payroll tracking, benefits enrollment, and offboarding activities. The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining confidentiality and professionalism.

Success in this role is rooted in three of Wish Farms’ 33 Fundamentals:

• Deliver a Legendary Experience by creating a welcoming, professional, and positive experience for every employee, visitor, and caller.
• Listen Generously by demonstrating empathy, understanding employee needs, and communicating thoughtfully and respectfully.
• Be Positive by maintaining an optimistic attitude, embracing challenges, and contributing to a supportive and collaborative workplace culture.
• Serve as the first point of contact for employees, visitors, and vendors by providing a welcoming and professional front desk experience.
• Manage incoming phone calls, direct inquiries to the appropriate departments, and provide general administrative support.
• Assist with new hire onboarding activities, including orientations, employee registration, paperwork completion, badge issuance, and personnel file maintenance.
• Support employees and supervisors with timekeeping, payroll tracking, leave requests, and related administrative processes.
• Maintain accurate employee records through timely data entry, document management, filing, and recordkeeping.
• Assist employees with benefits enrollment and respond to general benefits-related questions.
• Support employee offboarding processes, including separation documentation, final pay coordination, and end-of-season exits.
• Provide prompt, professional customer service to employees and visitors in both English and Spanish.
• Ensure the reception area and administrative processes are organized, efficient, and reflective of a positive workplace environment.
• Support the Human Resources team with special projects, departmental initiatives, and other administrative duties as assigned.

Required Qualifications & Skills

• High school diploma or equivalent required.
• Minimum of 1 year of experience in a receptionist, administrative support, customer service, or office coordination role.
• Bilingual in English and Spanish required.
• Excellent verbal and written communication skills, with a professional and friendly customer service approach.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and data entry systems.
• Experience managing multi-line phone systems and handling high volumes of calls professionally and efficiently.
• Strong attention to detail with the ability to maintain accurate records and documentation.
• Ability to work independently, exercise sound judgment, and follow through on tasks with minimal supervision.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Strong interpersonal skills with the ability to build positive relationships with employees, visitors, and external partners.

Wish Farms is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.