Reception & Office Operations Lead

Workstream; Apex (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Mathnasium of Apex is seeking a friendly receptionist to warmly greet students and parents, answer questions, and support the team during instruction hours. You will manage front desk duties, schedule appointments, handle calls and emails, and keep the reception area organized while delivering outstanding customer service.

A professional demeanor and teamwork are essential. Previous receptionist experience and familiarity with Microsoft Office are a plus, and an associate or bachelor’s degree is

Qualifications

• Excellent written and verbal communication skills expected.
• Great telephone communication skills.
• Good time-management and organizational abilities.

Responsibilities

• Welcoming and greeting clients
• Ensuring students are guided to and from sessions safely
• Directing clients to their session
• Maintaining visitor communication
• Answering and forwarding phone calls
• Scheduling appointments
• Organizing and replying to emails
• Keeping the reception desk and area clean and well-organized
• Handling a variety of administrative support tasks
• Providing outstanding customer service

Skills

Excellent communication

Telephone communications

Organizational skills

Time management

Customer-centric mindset

Professional and friendly disposition

Team player

Administrative tasks

Receptionist/front desk experience

Education

Associate's or Bachelor's degree in reception/office management

Tools

Microsoft Office

Job description

Mathnasium of Apex is seeking a friendly receptionist to warmly greet students and parents, answer questions, and support the team during instruction hours. You will manage front desk duties, schedule appointments, handle calls and emails, and keep the reception area organized while delivering outstanding customer service.

A professional demeanor and teamwork are essential. Previous receptionist experience and familiarity with Microsoft Office are a plus, and an associate or bachelor’s degree is