Reception & Customer Service Specialist

City of Irving; Irving (TX); On-site; USD 45,000 - 50,000; Full time

Job summary

City of Irving is seeking a receptionist to greet visitors, answer calls, and handle information requests. You will enter cases into the computer, perform data entry, and manage filing, scanning, and copying documents. A high school diploma is required, plus two years of experience in a customer service role with high-volume operations.

Strong communication and teamwork are essential, and bilingual English/Spanish skills are a plus. Résumé submission is required with the application.

Qualifications

• High school diploma or equivalent.
• Two years of experience in customer service with high-volume operations.
• Good communication, teamwork and customer service skills are essential.
• Bilingual English/Spanish skills are beneficial.

Responsibilities

• Greet visitors and answer phone calls as receptionist.
• Address information requests and taking complaints by telephone, email, online and at the public counter.
• Enter cases into the computer and perform data entry tasks.
• File, scan and copy documents and perform general clerical duties.

Skills

Customer service

Communication

Teamwork

Bilingual

Education

High School Diploma

Job description

City of Irving is seeking a receptionist to greet visitors, answer calls, and handle information requests. You will enter cases into the computer, perform data entry, and manage filing, scanning, and copying documents. A high school diploma is required, plus two years of experience in a customer service role with high-volume operations.

Strong communication and teamwork are essential, and bilingual English/Spanish skills are a plus. Résumé submission is required with the application.