Customer Service Representative

Strategic Government Resources, Inc.; Irving (TX); On-site; USD 39,000 - 55,000; Full time

Job summary

Strategic Government Resources, Inc. in Irving, TX seeks a friendly receptionist to manage front-desk duties, greet visitors, answer phones and route requests.

You will handle information requests, take messages, and support teammates in a fast-paced public safety environment. The role requires a high school diploma and two years of experience in high-volume operations and basic accounting principles within customer service.

Qualifications

• High school diploma or equivalent.
• Two years of experience in high-volume operations and general accounting principles in a customer service environment.
• Good communication, teamwork and customer service skills are essential.
• Bilingual English/Spanish skills beneficial.
• Résumé must be submitted with application.

Responsibilities

• Answer telephone, greet visitors, and handle information requests.
• Receive complaints by phone, email, online, and at the public counter.
• Enter cases into the computer and perform data entry.
• Filing, scanning and copying documents; other general clerical tasks.

Skills

Communication

Teamwork

Customer service

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

Data entry

Job description

Duties include serving as receptionist, answering the telephone and greeting visitors; handling requests for information and taking complaints by telephone, email, online and at the public counter; entering cases into the computer; typing and completing data entry; filing, scanning and copying documents; and other general clerical tasks. A high school diploma or equivalent and two years of experience using high volume operations standards and general accounting principles in a customer service environment required. Good communication, teamwork and customer service skills are essential. Bilingual (English/Spanish) skills beneficial. A résumé must be submitted with application.

PAY GRADE GG11 / FULL PAY RANGE $18.81 - $26.52 PER HOUR ($39,144 - $55,164 ANNUALLY)