Front Desk & Customer Service Specialist

Strategic Government Resources, Inc.; Irving (TX); On-site; USD 39,000 - 55,000; Full time

Job summary

Strategic Government Resources, Inc. in Irving, TX seeks a friendly receptionist to manage front-desk duties, greet visitors, answer phones and route requests.

You will handle information requests, take messages, and support teammates in a fast-paced public safety environment. The role requires a high school diploma and two years of experience in high-volume operations and basic accounting principles within customer service.

Qualifications

• High school diploma or equivalent.
• Two years of experience in high-volume operations and general accounting principles in a customer service environment.
• Good communication, teamwork and customer service skills are essential.
• Bilingual English/Spanish skills beneficial.
• Résumé must be submitted with application.

Responsibilities

• Answer telephone, greet visitors, and handle information requests.
• Receive complaints by phone, email, online, and at the public counter.
• Enter cases into the computer and perform data entry.
• Filing, scanning and copying documents; other general clerical tasks.

Skills

Communication

Teamwork

Customer service

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

Data entry

Job description

Strategic Government Resources, Inc. in Irving, TX seeks a friendly receptionist to manage front-desk duties, greet visitors, answer phones and route requests.

You will handle information requests, take messages, and support teammates in a fast-paced public safety environment. The role requires a high school diploma and two years of experience in high-volume operations and basic accounting principles within customer service.