Patient Experience Front Desk Specialist

ER of Irving; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

ER of Irving in Irving, Texas, is seeking a Front Desk (PRN) staff member who will serve as the first point of contact for patients and visitors. The role includes managing appointments, facilitating smooth operations, and maintaining accurate patient records to enhance the overall patient experience.

The ideal candidate should have a high school diploma, strong communication skills, and previous experience in customer service or administration, preferably in a healthcare setting. Familiarity with EHR systems and bilingual abilities are preferred.

Qualifications

• Previous experience in a customer service or administrative role, preferably in a healthcare setting.
• Certification in medical office administration or a related field.
• Bilingual abilities are a plus.

Responsibilities

• Greet and assist patients and visitors in a friendly and professional manner.
• Manage appointment scheduling and patient check-in/check-out processes.
• Answer phone calls and respond to inquiries regarding services.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Electronic health record (EHR) systems

Job description

ER of Irving in Irving, Texas, is seeking a Front Desk (PRN) staff member who will serve as the first point of contact for patients and visitors. The role includes managing appointments, facilitating smooth operations, and maintaining accurate patient records to enhance the overall patient experience.

The ideal candidate should have a high school diploma, strong communication skills, and previous experience in customer service or administration, preferably in a healthcare setting. Familiarity with EHR systems and bilingual abilities are preferred.