Customer Service Representative

City of Irving; Irving (TX); On-site; USD 45,000 - 50,000; Full time

Job summary

City of Irving is seeking a receptionist to greet visitors, answer calls, and handle information requests. You will enter cases into the computer, perform data entry, and manage filing, scanning, and copying documents. A high school diploma is required, plus two years of experience in a customer service role with high-volume operations.

Strong communication and teamwork are essential, and bilingual English/Spanish skills are a plus. Résumé submission is required with the application.

Qualifications

• High school diploma or equivalent.
• Two years of experience in customer service with high-volume operations.
• Good communication, teamwork and customer service skills are essential.
• Bilingual English/Spanish skills are beneficial.

Responsibilities

• Greet visitors and answer phone calls as receptionist.
• Address information requests and taking complaints by telephone, email, online and at the public counter.
• Enter cases into the computer and perform data entry tasks.
• File, scan and copy documents and perform general clerical duties.

Skills

Customer service

Communication

Teamwork

Bilingual

Education

High School Diploma

Job description

Duties include serving as receptionist, answering the telephone and greeting visitors; handling requests for information and taking complaints by telephone, email, online and at the public counter; entering cases into the computer; typing and completing data entry; filing, scanning and copying documents; and other general clerical tasks. A high school diploma or equivalent and two years of experience using high volume operations standards and general accounting principles in a customer service environment required. Good communication, teamwork and customer service skills are essential. Bilingual (English/Spanish) skills beneficial. A résumé must be submitted with application.

PAY GRADE GG11 / FULL PAY RANGE $18.81 - $26.52 PER HOUR

The full job description for this position and all other City of Irving job classifications are available online. Click here to access the list of job titles.

Code Enforcement strives to improve the quality of life for the people of Irving through education and enforcement of all zoning and code regulations on single-family dwellings, commercial properties and vacant lots.

The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The city acknowledges that its employees’ diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.