Reception & Client Services Specialist

H&R Block, Inc.; Boulder (CO); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Boulder, CO to be the welcoming face for our office. You will greet clients, manage check-in, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers training and growth into tax-related work, with a focus on delivering a friendly, professional client experience and coordinating with the team during peak tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Communication

Office software

Scheduling systems

In-person reception

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Boulder, CO to be the welcoming face for our office. You will greet clients, manage check-in, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers training and growth into tax-related work, with a focus on delivering a friendly, professional client experience and coordinating with the team during peak tax season.