Reception & Client Care Specialist - Tax Office

H&R Block, Inc.; Sandusky (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person.

You will manage scheduling, check-in, and document handling, ensuring a professional client experience and smooth workflow with tax professionals. The role emphasizes confidentiality, teamwork, and strong communication, with evenings and weekends required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Strong interpersonal skills

Excellent communication

Multitasking ability

Organizational skills

Attention to detail

Basic computer skills

Evenings and weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person.

You will manage scheduling, check-in, and document handling, ensuring a professional client experience and smooth workflow with tax professionals. The role emphasizes confidentiality, teamwork, and strong communication, with evenings and weekends required during tax season.