Rebate & Program Support Specialist

Franklin Energy; United States; On-site; USD 29,000 - 34,000; Full time

Job summary

Franklin Energy is seeking a detail-oriented professional to support contract and rebate administration and deliver outstanding customer service to customers and partners across residential, small-business, multi-family, commercial, and trade allies. You will review and process rebate applications, verify eligibility, and communicate status updates through multiple channels.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to balance priorities

Qualifications

• High school diploma, GED, or equivalent required; associate degree preferred.
• 1–3 years of customer service or administrative experience preferred.
• Experience supporting customers via phone, email, chat, or other channels preferred.

Responsibilities

• Review, validate, and process rebate and program applications, supporting documentation, customer records, and related transactions in accordance with program requirements, established procedures, and quality standards.
• Determine applicant eligibility, identify discrepancies or missing information, and coordinate resolution with customers, partners, and internal teams.
• Provide customer support and program guidance to all sectors including but not limited to residential, small-business, multi-family and commercial, and trade ally participants through phone, email, chat, text, written correspondence, and other communication channels.
• Explain program requirements, application processes, documentation needs, and application or rebate status updates to participants and stakeholders.
• Utilize company, client, and partner systems to process applications, maintain records, research issues, and document customer interactions.
• Support multiple programs, clients, and business sectors while adapting to changing priorities, operational demands, and seasonal fluctuations.
• Maintain confidentiality and exercise of sound judgment when handling customer information and non-public personal information.
• Participate in cross-training and maintain working knowledge of assigned programs, systems, and processes to support operational flexibility and business continuity.
• Collaborate with team members and business partners to achieve service, quality, productivity, accuracy, customer experience, and KPI objectives; communicate performance trends, issues, status updates, and process improvement opportunities to leadership.
• Perform additional operational duties as assigned to meet business needs. Work schedules and shifts may vary based on program demands, cross-functional support requirements, and seasonal fluctuations.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Microsoft Office

Education

High school diploma/GED or equivalent

Associate degree in business/communications/administration or related field (preferred)

Tools

Microsoft Office

Job description

Franklin Energy is seeking a detail-oriented professional to support contract and rebate administration and deliver outstanding customer service to customers and partners across residential, small-business, multi-family, commercial, and trade allies. You will review and process rebate applications, verify eligibility, and communicate status updates through multiple channels.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to balance priorities