Customer Care Representative

7Seventy; United States; Hybrid; USD 42,000 - 56,000; Full time

Job summary

7Seventy is seeking a Customer Service Representative to support energy program applicants and participants in a fast-paced, customer-focused environment. You will handle inquiries via phone, email, and online chat, delivering accurate information and resolving issues promptly.

This role emphasizes professionalism, clear communication, and documentation using internal systems, with a strong focus on delivering a positive experience for every customer interaction and contributing to program

Qualifications

• High school diploma or equivalent.
• 2+ years of professional work experience.
• 2+ years of experience with Microsoft Word, Excel, and other Office apps.
• Ability to pass background check and drug screening.

Responsibilities

• Handle non-scripted customer interactions via phone, email, and chat.
• Give information on rebate status, scheduling, submission procedures, and program guidelines.
• Conduct outbound outreach when required.
• Assist with energy application inquiries and program questions.
• Document interactions using call center systems.
• Support customers in a paperless work environment.
• Perform additional administrative duties as assigned.

Skills

Customer service

Call center

Data entry

Microsoft Word

Microsoft Excel

Communication skills

Teamwork

Typing 45-50 wpm

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

This opportunity is for a Customer Service Representative supporting commercial energy programs in a fast-paced, customer-focused environment. The role centers on delivering a high-quality service experience to applicants and program participants through phone, email, and online chat interactions.

This position requires strong communication skills, the ability to think quickly under pressure, and a consistent focus on professionalism. The goal is to ensure accurate information delivery, efficient issue resolution, and a positive experience for every customer interaction.

What You'll Do

• Conduct non-scripted customer interactions via phone, email, and chat
• Provide information regarding rebate status, scheduling, submission procedures, and program guidelines
• Perform professional outbound outreach when required
• Review and assist customers with energy application inquiries and related program questions
• Document interactions accurately using call center technology and internal systems
• Support customers within a structured, paperless work environment
• Complete additional administrative duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• 2+ years of professional work experience
• 2+ years of experience using Microsoft Word, Excel, and other Microsoft Office applications
• Ability to successfully pass a background check and drug screening

Preferred Qualifications

• Previous customer service or call center experience
• Strong computer skills, including accurate data entry and database navigation
• Excellent written and verbal communication skills
• Ability to maintain professionalism and positive energy in a team environment
• Experience supporting homeowners, contractors, or program participants with application troubleshooting
• Strong problem-solving skills with the ability to analyze information and develop solutions
• Ability to work independently and collaboratively
• Strong organizational and analytical skills
• Typing speed of 45-50 words per minute preferred
• Ability to manage multiple priorities in a fast-paced, high-pressure environment
• Professional interpersonal skills, including courtesy and cooperation
• Willingness to work limited overtime when necessary
• Ability to sit for extended periods in a distraction-free environment
• Demonstrated commitment to delivering a positive customer experience
• Ability and desire to quickly learn and understand energy-related programs

Recruitment notice: all communication only happens from authorized email addresses ending [e-mail]. We never ask for payments or sensitive documents. Suspect a scam? Email [e-mail]