Energy Programs Operations Specialist

Franklin Energy; Milwaukee (WI); On-site; USD 29,000 - 36,000; Full time

Job summary

Franklin Energy seeks a detail-oriented Administrative Coordinator in Milwaukee to oversee program coordinators and support Energy Advisors and Energy Engineers, ensuring accurate files and ongoing communication with business contacts.

Responsibilities include managing grant processing, notifying customers of expiring grants, answering questions about participation and incentives, and assisting with data entry and reporting.

Qualifications

• High school diploma or equivalent.
• Associate degree or equivalent - Preferred.
• 3+ years of previous office experience.
• Strong customer service and communication skills.
• Detail‑oriented, organized, self‑starter with ability to prioritize.
• Proficient in Microsoft Word, Excel and Outlook.
• Reliable transportation.

Responsibilities

• Coordinate with Energy Advisors to organize files, paperwork and data entry and communicate with business contacts.
• Maintain and update program database for project processing and approvals.
• Answer phones and assist customers with participation, incentives and paperwork.
• Make outbound calls to support program campaigns and lead generation.
• Support additional program databases and project tracking.
• Help streamline workflows with program staff and manage office logistics.
• Monitor contracts, invoices and submittals for compliance.
• Assist QA/QC of project documentation and processing.
• Provide admin support and transcribe data or draft letters.
• Handle inquiries and route to the appropriate department.

Skills

Customer service

Communication skills

Data entry

MS Office

Organized

Detail-oriented

Problem solving

Reliable transportation

Education

High school diploma

Associate degree preferred

Tools

Word

Excel

Outlook

SharePoint

Job description

Franklin Energy seeks a detail-oriented Administrative Coordinator in Milwaukee to oversee program coordinators and support Energy Advisors and Energy Engineers, ensuring accurate files and ongoing communication with business contacts.

Responsibilities include managing grant processing, notifying customers of expiring grants, answering questions about participation and incentives, and assisting with data entry and reporting.