Real-Time Transportation Dispatcher | Ops Leader

First Student, Inc.; New York (NY); Híbrido; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Health, dental, and vision coverage

401(k)

Life insurance

Referral bonus

Advancement opportunities

Descripción de la vacante

First Student, Inc. is seeking a dependable Dispatcher in Bronx, NY to support daily transportation operations. The role coordinates routes, driver assignments, and real-time adjustments to keep transportation safe and on schedule. English proficiency is required and DOT-related policies apply.

This full-time position offers a structured environment with comprehensive benefits and opportunities for advancement in transportation operations.

Formación

• High school diploma or equivalent.
• 1–2 years of relevant dispatch/ transportation experience preferred.
• Knowledge of radio dispatch procedures.
• Strong communication and customer service skills.
• Ability to stay organized in a fast-paced environment.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable communicating by phone and two-way radio.
• Basic computer skills.
• Dependable attendance and punctuality.
• Ability to meet applicable DOT physical and drug-testing requirements when required for the position.

Responsabilidades

• Assist with daily routes, schedules, and driver assignments.
• Coordinate and monitor radio and telephone traffic.
• Communicate route changes, delays, call-outs, and other operational updates.
• Work with drivers and monitors to resolve service issues.
• Respond to customer questions and complaints and help identify solutions.
• Serve as a liaison between customers, drivers, monitors, and local operations.
• Help resolve pickup and drop-off issues in real time.
• Maintain accurate dispatch logs, records, and operational documentation.
• Coach and provide direction to drivers and monitors as needed.
• Assist with backup driving when required.
• Perform clerical and administrative duties related to transportation operations.
• Support special projects and other operational needs as assigned.
• Assist with supervision of daily transportation operations.

Conocimientos

Communication skills

Customer service

Multi-tasking

Organizational skills

Decision making

Educación

High school diploma or equivalent

Descripción del empleo

First Student, Inc. is seeking a dependable Dispatcher in Bronx, NY to support daily transportation operations. The role coordinates routes, driver assignments, and real-time adjustments to keep transportation safe and on schedule. English proficiency is required and DOT-related policies apply.

This full-time position offers a structured environment with comprehensive benefits and opportunities for advancement in transportation operations.