Real-Time Transit Dispatcher: Optimize Routes & Service

RATP Dev USA; Winston-Salem (NC); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid holiday/vacation

Job summary

RATP Dev USA Dispatcher role oversees daily operations to keep buses running on time. You will monitor locations in real time, communicate with drivers and supervisors, and coordinate with routing specialists to optimize routes while handling same-day requests and ensuring safety compliance.

The position requires CDL-B, a valid driver’s license (2+ years), strong problem-solving skills, and a willingness to work a flexible schedule including nights and weekends.

Qualifications

• Experience in day-of-service operations preferred.
• Ability to work under time constraints and meet deadlines.
• Proficient in computer and dispatch software systems.
• Clean driving record with no disqualifying convictions.
• Flexible schedule including days, evenings, nights, weekends, and holidays.

Responsibilities

• Manage day-of-service operations.
• Assign work and fill open runs.
• Monitor service in real time.
• Communicate with operators and supervisors.
• Document all service activity accurately.
• Ensure compliance with safety and operational policies.
• Coordinate with routing specialists and schedulers to optimize daily transit routes.
• Dispatch drivers based on reservations received via phone and online.
• Review and confirm upcoming reservations for accuracy and satisfaction.
• Verify details and availability for scheduled trips.
• Handle same-day service requests and assess route feasibility.
• Make outbound calls to city transit partners.
• Proactively identify and resolve potential pickup issues.
• Manage missed pickups by rerouting drivers and maintaining service continuity.
• Assist in determining daily driver staffing levels.
• Perform other duties as assigned by operations staff.

Skills

Communication

Problem solving

Analytical thinking

Time management

Multitasking

Customer service

Transit dispatching experience

CDL-B

Driver's license

Education

High school diploma or GED

Tools

Dispatch software systems

Job description

RATP Dev USA Dispatcher role oversees daily operations to keep buses running on time. You will monitor locations in real time, communicate with drivers and supervisors, and coordinate with routing specialists to optimize routes while handling same-day requests and ensuring safety compliance.

The position requires CDL-B, a valid driver’s license (2+ years), strong problem-solving skills, and a willingness to work a flexible schedule including nights and weekends.