Route & Driver Dispatcher – Optimize Timely Service

RATP Dev; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid holidays

Job summary

RATP Dev Raleigh is seeking an Entry-level Dispatcher to join our operations team. Our dispatchers are the lifeline between the client and our bus operators, ensuring on-time service by responding with immediate solutions.

This role requires at least two years of general work experience, including driving and customer service, plus a valid driver’s license. You will coordinate routes, handle reservations, and support daily staffing to maintain reliable service.

Qualifications

• Two years of general work experience, including driving and customer service.
• Must be at least 18 years old.
• Must have been a licensed driver for at least two years.
• No criminal convictions or DWI, DUI, assault, or possession.

Responsibilities

• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client and review reservation two weeks out.
• Discuss with the client availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshoot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Other duties assigned by the operation staff

Skills

Driving experience

Customer service experience

Time management

Problem-solving

Analytical abilities

Valid Driver's License

Education

High school diploma or GED

Job description

RATP Dev Raleigh is seeking an Entry-level Dispatcher to join our operations team. Our dispatchers are the lifeline between the client and our bus operators, ensuring on-time service by responding with immediate solutions.

This role requires at least two years of general work experience, including driving and customer service, plus a valid driver’s license. You will coordinate routes, handle reservations, and support daily staffing to maintain reliable service.