Real-Time Payments Specialist – Zelle/RTP/FedNow

Eagle Bancorp, Inc.; Fairland (MD); On-site; USD 34,000 - 51,000; Full time

Job summary

EagleBank is seeking an Instant Payments Specialist to join the Electronic Payments Operations team. You will own day-to-day operations across Zelle, RTP, FedNow and related real-time rails, lead exception handling and escalations, and help enforce network rules and risk controls.

The ideal candidate has hands-on experience with instant payment rails in banking, strong analytical skills, and the ability to support 24x7 payment windows and cross-functional collaboration.

Qualifications

• 2 years experience in bank payment operations, including real-time or instant payment rails (Zelle, RTP, FedNow)
• AFPP/APRP/AAP or equivalent within 18 months of starting role
• Knowledge of RTP, FedNow, and Zelle network rules and settlement mechanics
• Understanding of Regulation E, OFAC, BSA/AML, and payment fraud controls
• Strong analytical, reconciliation, and problem-solving skills
• Excellent communication skills and ability to work under time-critical conditions
• Ability to work flexible hours to support extended and 24x7 payment windows

Responsibilities

• Lead day-to-day operational ownership across Zelle, RTP, FedNow and related real-time rails.
• Manage exception handling and escalations; ensure compliance with network rules and operating circulars.
• Partner with Fraud and Risk on real-time payment controls; support build-out of Money Movement Hub capabilities.
• Serve as escalation point and mentor for the team.

Skills

Analytical skills

Reconciliation

Problem-solving

Communication skills

Education

BA/BS in Business, Finance or related

Tools

FIS Money Movement Hub

Job description

EagleBank is seeking an Instant Payments Specialist to join the Electronic Payments Operations team. You will own day-to-day operations across Zelle, RTP, FedNow and related real-time rails, lead exception handling and escalations, and help enforce network rules and risk controls.

The ideal candidate has hands-on experience with instant payment rails in banking, strong analytical skills, and the ability to support 24x7 payment windows and cross-functional collaboration.