Instant Payments Specialist

EagleBank; Fairland (MD); In loco; USD 34.000 - 51.000; Tempo pieno

Descrizione del lavoro

EagleBank is seeking an Instant Payments Specialist to manage day-to-day operations of real-time payment rails including Zelle, RTP, and FedNow. You will handle escalations, ensure compliance, and collaborate with Fraud and Risk to maintain strong payment controls.

The role requires hands-on experience with instant payments in banking and the ability to mentor a team while supporting the Money Movement Hub initiative.

Competenze

• 2 years of experience in bank payment operations, including real-time or instant payment rails (Zelle, RTP, FedNow).
• Strong knowledge of payment rules, settlement mechanics, and exception processing.
• Understanding of Regulation E, OFAC, BSA/AML, and payment fraud controls.

Mansioni

• Owns day-to-day operations across Zelle, RTP, FedNow and related rails.
• Leads exception handling, escalations, and real-time payment controls with Fraud and Risk.
• Mentors the team and supports build-out of the Money Movement Hub capabilities.

Conoscenze

Real-time payment operations

Zelle RTP FedNow knowledge

Analytical/problem solving

Effective communication

Time-critical work

Formazione

BA/BS in Business/Finance

Strumenti

FIS Money Movement Hub

Descrizione del lavoro

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $25.02 to $36.76.

Responsibilities

The Instant Payments Specialist serves as a member of EagleBank's Electronic Payments Operation team, providing day-to-day operational ownership and subject matter expertise across Zelle, RTP, FedNow, and related real-time payment rails. This role leads exception handling and escalations, ensures compliance with network rules and operating circulars, partners with Fraud and Risk on real-time payment controls, and supports the continued build-out of the Bank's Money Movement Hub capabilities. The ideal candidate has direct hands-on experience operating instant payment rails in a bank environment and can serve as the escalation point and mentor for the team.

Qualifications

Requirements:

• 2 years experience in bank payment operations, including direct experience with real-time or instant payment rails (Zelle, RTP, FedNow)
• Accredited Faster Payments Professional (AFPP) obtained within 18 months of accepting role
• Working knowledge of RTP, FedNow, and Zelle network rules, settlement mechanics, and exception processing
• Understanding of Regulation E, OFAC, BSA/AML, and payment fraud controls
• Strong analytical, reconciliation, and problem-solving skills
• Excellent communication skills and the ability to work effectively under time-critical conditions
• Ability to work flexible hours to support extended and 24x7 payment windows

Preferences:

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, Finance, or related field
• 2 years experience with ACH, wire transfer, or card operations
• Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) or Accredited Faster Payments Professional (AFPP)
• Experience with payment hub or core payment platforms (FIS Money Movement Hub or similar)