HVAC Dispatcher — Growth, Great Perks & Flexible Schedule

Bartlett Heating & Cooling Inc; Marietta (GA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Health, dental and vision insurance

401(k) with company match

PTO + paid holidays

Training, coaching and opportunities

Job summary

Bartlett Heating & Cooling Inc in Marietta, GA is seeking a Dispatcher to coordinate daily operations, keep technicians and customers aligned, and ensure smooth service delivery.

You’ll schedule routes, monitor progress, and communicate with customers as needs arise. The role requires 2+ years in dispatch, strong communication skills, and proficiency with scheduling software such as ServiceTitan. This is a full-time on-site opportunity with competitive benefits.

Qualifications

• 2+ years of dispatch or coordination experience; home services preferred.
• Excellent communication and customer service skills.
• Strong organization and multitasking abilities.
• Comfortable making decisions in a fast-paced environment.
• Familiarity with maps and the local service area is helpful.
• Comfortable using computers, scheduling software and phones.

Responsibilities

• Schedule and dispatch technicians efficiently.
• Build and adjust daily routes in real time.
• Prioritize calls based on urgency, location and technician skillset.
• Monitor job progress and communicate arrival updates.
• Keep technicians informed with job details, directions and updates.
• Partner with Customer Service to create a great customer experience.
• Track technician availability, time off and job completion.
• Maintain accurate job information in ServiceTitan.
• Help resolve scheduling conflicts and customer concerns.
• Find ways to reduce drive time and maximize technician capacity.
• Participate in team meetings and ongoing training.

Skills

Dispatch experience

Customer service

Organization

Decision making

Maps/local area knowledge

Computers scheduling phones

Tools

ServiceTitan

Job description

Bartlett Heating & Cooling Inc in Marietta, GA is seeking a Dispatcher to coordinate daily operations, keep technicians and customers aligned, and ensure smooth service delivery.

You’ll schedule routes, monitor progress, and communicate with customers as needs arise. The role requires 2+ years in dispatch, strong communication skills, and proficiency with scheduling software such as ServiceTitan. This is a full-time on-site opportunity with competitive benefits.