Real-Time Dispatch Pro for Field Techs

Guild-Garage-Group; Indian Trail (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) with match

Employee discounts

Training & development

Growth opportunities

Job summary

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to keep daily operations running smoothly. You’ll schedule and dispatch service calls, support field technicians, and serve as the primary contact for customers, with pay ranging from $17 to $20 per hour (DOE).

The ideal candidate has 1–3 years of dispatching or service coordination, familiarity with ServiceTitan, strong multitasking, and excellent communication. This on-site role includes benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• 1–3 years of dispatching, scheduling, or service coordination experience.
• Familiarity with ServiceTitan or similar scheduling software.
• Strong multitasking, organization, and time management.
• Clear, professional written and verbal communication.
• Calm, solution-focused under pressure.
• Team-oriented and adaptable to help where needed.

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
• Communicate clearly and professionally with technicians, customers, and management throughout the day.
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary point of contact for customers—answering questions and setting clear expectations.
• Accurately document customer interactions and ensure proper follow-up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks as needed

Skills

Dispatching & scheduling

Multitasking

Communication

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to keep daily operations running smoothly. You’ll schedule and dispatch service calls, support field technicians, and serve as the primary contact for customers, with pay ranging from $17 to $20 per hour (DOE).

The ideal candidate has 1–3 years of dispatching or service coordination, familiarity with ServiceTitan, strong multitasking, and excellent communication. This on-site role includes benefits and growth opportunities.