Customer Service Representative

Gaithersburg Garage Door Inc; Rockville (MD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

401(k) with Company Match

Paid Time Off & Paid Holidays

Employee Discounts

Paid Training

Job summary

Gaithersburg Garage Doors in Rockville, MD is seeking a Customer Service Representative/Dispatcher who thrives in a fast-paced home service environment. You will be the communication hub between customers and our field technicians, handling calls, scheduling, dispatching, and keeping customers informed from start to finish.

Ideal candidates have 2+ years in customer service or dispatch, experience with garage doors or related trades, and proficiency with scheduling software like ServiceTitan.

Qualifications

• 2+ years in customer service, dispatch, or scheduling in home service.
• Experience with garage doors, HVAC, plumbing, or similar trades preferred.
• Experience using ServiceTitan or similar scheduling software is preferred.

Responsibilities

• Answer a high volume of inbound customer calls.
• Schedule service appointments and coordinate technician routes.
• Dispatch technicians balancing priority and efficiency.
• Communicate appointment updates and arrival times.
• Create and maintain accurate customer records.
• Identify opportunities for additional services when appropriate.

Skills

2+ years in customer service, dispatch

Dispatching / scheduling experience

Strong phone and communication skills

Excellent organizational skills

Multitasking in fast-paced environment

Tools

ServiceTitan scheduling software

Job description

Gaithersburg Garage Doors - Rockville, MD

Customer Service Representative / Dispatcher

Gaithersburg Garage Doors | Rockville, MD

Home Service Experience Preferred | Hiring Immediately

Have you worked in HVAC, plumbing, electrical, garage doors, roofing, restoration, appliance repair, pest control, landscaping, or another fast-paced home service business?

If you're experienced at managing busy phone lines, coordinating technicians, scheduling appointments, and keeping customers informed throughout the service process, we'd love to meet you.

Gaithersburg Garage Doors is growing, and we're looking for an experienced Customer Service Representative/Dispatcher who thrives in a fast-paced service environment and enjoys helping customers while keeping technicians productive.

This is an opportunity to build a long-term career with an established company that values teamwork, customer service, and professional growth.

What You'll Do

You'll serve as the communication hub between our customers and field technicians by:

• Answering a high volume of inbound customer calls
• Scheduling service appointments and coordinating technician routes
• Dispatching technicians while balancing priority and efficiency
• Communicating appointment updates and arrival times
• Following up with customers regarding completed work and service questions
• Assisting customers through phone, email, and text
• Creating and maintaining accurate customer records
• Supporting technicians with job information and schedule changes
• Identifying opportunities for additional services when appropriate
• Delivering an exceptional customer experience from the first phone call through job completion

We're Looking For Someone With

2+ years of customer service, dispatch, or scheduling experience in a home service or field service environment.

Experience in industries such as:

• Garage Doors
• HVAC
• Plumbing
• Electrical
• Appliance Repair
• Roofing
• Pest Control
• Restoration
• Locksmith
• Landscaping
• Construction Service
• Property Maintenance

Preferred qualifications include:

• Experience dispatching field technicians
• Ability to manage multiple priorities simultaneously
• Strong phone and communication skills
• Excellent organizational skills
• Comfortable working in a fast-paced environment
• Positive attitude and strong problem-solving ability
• Experience using ServiceTitan or similar scheduling software is highly preferred

Why You'll Love Working Here

• Competitive pay
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Employee Discounts
• Employee Referral Program
• Paid Training
• Stable, year-round employment
• Opportunities for advancement-we promote from within
• Supportive team environment where your work makes a difference every day

At Gaithersburg Garage Doors, you'll join one of the nation's fastest-growing residential service organizations while working with a local team that values professionalism, teamwork, and taking care of both customers and employees.

If you enjoy solving problems, keeping schedules running smoothly, and helping customers every day, we'd love to hear from you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gaithersburg Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$22 - $24 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.