Dispatcher

Guild Garage Group; Rockville, Gaithersburg (MD, MD); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Health, Vision, Dental benefits

401k and matching

Employee Discount

Employee Referral

Job summary

Guild Garage Group is looking for an Experienced Dispatcher in Rockville, Maryland, to manage daily schedules for technicians and customers. The ideal candidate will have strong communication and multitasking skills, with over 2 years of dispatching or customer service experience.

You will be responsible for efficiently routing calls, updating schedules, and communicating with both technicians and customers. Benefits include health, vision, dental, 401k matching, and opportunities for growth within the company.

Qualifications

• 2+ years of dispatching and/or customer service experience preferred.
• Experience with home services is a plus.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Assign and route maintenance and repair calls efficiently.
• Manage and update schedules in real-time.
• Document customer interactions and ensure timely follow-ups.

Skills

Strong multitasking skills

Excellent communication skills

Proactive problem-solver

Team-oriented mindset

Solid understanding of contracts and warranties

Education

High School Diploma or equivalent

Tools

ServiceTitan

Job description

Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team!

Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We’re seeking a dynamic, experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments. If you thrive in a fast-paced environment and love being at the center of a high-energy team, this is the opportunity for you!

What You’ll Do:

• Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.
• Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.
• Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.
• Optimize technician routes to reduce travel time, cut costs, and prevent call backs.
• Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies.
• Document customer interactions and ensure timely follow-ups by the appropriate team members.
• Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.
• Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.
• Take on additional tasks as assigned to support team success.

What You Bring to the Table:

• High School Diploma or equivalent required.
• 2+ years of dispatching and/or customer service experience preferred.
• Experience with home services or ServiceTitan is a big plus!
• Strong multitasking skills and ability to adapt in a fast-paced, ever-changing environment.
• Excellent communication skills—both written and verbal.
• A proactive problem-solver who stays calm under pressure.
• Collaborative, team-oriented mindset with the ability to work across departments.
• Solid understanding of contracts, warranties, and internal policies.
• Strong computer proficiency and ability to learn new systems quickly.

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gaithersburg Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$25 - $26 USD