Dispatcher

Guild-Garage-Group; Indian Trail (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) with match

Employee discounts

Training & development

Growth opportunities

Job summary

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to keep daily operations running smoothly. You’ll schedule and dispatch service calls, support field technicians, and serve as the primary contact for customers, with pay ranging from $17 to $20 per hour (DOE).

The ideal candidate has 1–3 years of dispatching or service coordination, familiarity with ServiceTitan, strong multitasking, and excellent communication. This on-site role includes benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• 1–3 years of dispatching, scheduling, or service coordination experience.
• Familiarity with ServiceTitan or similar scheduling software.
• Strong multitasking, organization, and time management.
• Clear, professional written and verbal communication.
• Calm, solution-focused under pressure.
• Team-oriented and adaptable to help where needed.

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
• Communicate clearly and professionally with technicians, customers, and management throughout the day.
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary point of contact for customers—answering questions and setting clear expectations.
• Accurately document customer interactions and ensure proper follow-up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks as needed

Skills

Dispatching & scheduling

Multitasking

Communication

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Tip Top Garage Doors | Charlotte, NC
Pay: $17–$20 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.

In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.

What You’ll Do

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs
• Communicate clearly and professionally with technicians, customers, and management throughout the day
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks
• Serve as a primary point of contact for customers—answering questions and setting clear expectations
• Accurately document customer interactions and ensure proper follow-up
• Handle inbound calls and route them appropriately
• Support the office and operations team with additional administrative tasks as needed

What We’re Looking For

• High school diploma or equivalent
• 1–3 years of dispatching, scheduling, or service coordination experience
• Familiarity with ServiceTitan or similar scheduling software is highly desirable
• Strong multitasking, organization, and time-management skills
• Clear, professional written and verbal communication
• Calm, solution-focused mindset under pressure
• Team-oriented attitude with a willingness to jump in and help where needed
• Comfortable using computers and learning new systems quickly

What We Offer

• Competitive hourly pay: $17–$20/hr (DOE)
• Paid Time Off & Paid Holidays
• 401(k) with company match
• Employee discounts & referral bonuses
• Ongoing training and development
• A supportive, team-first culture with opportunities for growth into senior or leadership roles

Pay Range

$17 - $20 USD

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.