Real Estate SaaS Onboarding & Implementation Lead

INTEGRATION APPLIANCE, INC.; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Free lunches

Fully stocked kitchens

Wellness program

Flexible time off

Family-building support

Volunteer time off

Job summary

Intapp is seeking an Implementation Consultant to own the client onboarding journey from kickoff through go-live, translating complex real estate processes into a working Intapp Properties configuration. You will manage stakeholder expectations, coordinate data migration, and deliver training to ensure a successful launch.

You will collaborate with product and engineering to influence the roadmap, leveraging 2+ years of real estate or proptech experience and strong client-facing communication to

Qualifications

• 2+ years in real estate development / finance, software implementation, solutions consulting, or client onboarding.
• Working knowledge of real estate workflows: land acquisition, due diligence, entitlement, development budgets, investment committee approvals, or asset management.
• Experience configuring SaaS platforms (CRM, deal management, or project management systems).
• Strong project management instincts and ability to move multiple onboardings.
• Clear, confident communication with audiences from analysts to executives.
• Consultative mindset: question why before building and push back with best practices when needed.

Responsibilities

• Manage the overall client onboarding journey — plan kickoff, discovery, configuration, testing, training, and go-live, keeping stakeholders aligned on scope and timeline.
• Own and manage the client relationship — serve as the primary point of contact and drive adoption beyond launch.
• Configure the client’s system of record based on industry best practices — objects, fields, calculations, approval workflows, reporting, and folder structures.
• Translate bespoke real estate processes into the platform — model each client’s unique acquisition, development, and investment workflows.
• Lead discovery and requirements sessions to document current-state processes, data sources, and approval chains.
• Coordinate data migration and integrations with client teams and internal engineering.
• Deliver training and enablement so client teams are self-sufficient at go-live.
• Feed client insight back to product and engineering to shape the roadmap.

Job description

Intapp is seeking an Implementation Consultant to own the client onboarding journey from kickoff through go-live, translating complex real estate processes into a working Intapp Properties configuration. You will manage stakeholder expectations, coordinate data migration, and deliver training to ensure a successful launch.

You will collaborate with product and engineering to influence the roadmap, leveraging 2+ years of real estate or proptech experience and strong client-facing communication to