Senior Manager, SaaS Engagement Delivery

INTEGRATION APPLIANCE, INC.; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Intapp is seeking a Manager of Engagement Management to provide leadership over client implementation project management, lead Engagement Managers, govern project portfolios, and drive continuous improvement across delivery.

You will coach teams, support client implementations, monitor budgets and CRM data, collaborate with client teams, and participate in steering committees to ensure high quality delivery and strong project health.

Qualifications

• 10+ years delivering technical projects and programs.

Responsibilities

• Lead the Engagement Manager team, coaching and resourcing to drive performance.
• Advise Engagement Managers through client challenges and report to senior leadership.
• Collaborate with Intapp client-facing teams and participate in steering committees to ensure high-quality client delivery.
• Monitor project budgets, validate CRM data accuracy, and ensure risk controls and knowledge transfer from Sales to implementation.
• Drive continuous improvement across the lifecycle and personally project manage SaaS engagements (20–30% of the role).

Skills

Leadership

Communication

SaaS delivery

Stakeholder management

Job description

Intapp is seeking a Manager of Engagement Management to provide leadership over client implementation project management, lead Engagement Managers, govern project portfolios, and drive continuous improvement across delivery.

You will coach teams, support client implementations, monitor budgets and CRM data, collaborate with client teams, and participate in steering committees to ensure high quality delivery and strong project health.