Implementation Consultant

INTEGRATION APPLIANCE, INC.; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Free lunches

Fully stocked kitchens

Wellness program

Flexible time off

Family-building support

Volunteer time off

Job summary

Intapp is seeking an Implementation Consultant to own the client onboarding journey from kickoff through go-live, translating complex real estate processes into a working Intapp Properties configuration. You will manage stakeholder expectations, coordinate data migration, and deliver training to ensure a successful launch.

You will collaborate with product and engineering to influence the roadmap, leveraging 2+ years of real estate or proptech experience and strong client-facing communication to

Qualifications

• 2+ years in real estate development / finance, software implementation, solutions consulting, or client onboarding.
• Working knowledge of real estate workflows: land acquisition, due diligence, entitlement, development budgets, investment committee approvals, or asset management.
• Experience configuring SaaS platforms (CRM, deal management, or project management systems).
• Strong project management instincts and ability to move multiple onboardings.
• Clear, confident communication with audiences from analysts to executives.
• Consultative mindset: question why before building and push back with best practices when needed.

Responsibilities

• Manage the overall client onboarding journey — plan kickoff, discovery, configuration, testing, training, and go-live, keeping stakeholders aligned on scope and timeline.
• Own and manage the client relationship — serve as the primary point of contact and drive adoption beyond launch.
• Configure the client’s system of record based on industry best practices — objects, fields, calculations, approval workflows, reporting, and folder structures.
• Translate bespoke real estate processes into the platform — model each client’s unique acquisition, development, and investment workflows.
• Lead discovery and requirements sessions to document current-state processes, data sources, and approval chains.
• Coordinate data migration and integrations with client teams and internal engineering.
• Deliver training and enablement so client teams are self-sufficient at go-live.
• Feed client insight back to product and engineering to shape the roadmap.

Job description

About the role

Intapp Properties is the system of record for real estate teams managing land acquisition, development, and asset workflows. As an Implementation Consultant, you own the client onboarding journey from kickoff through go-live — building the relationship, configuring the platform, and turning each client’s bespoke real estate processes into a working system they trust. This role sits at the intersection of consulting, product expertise, and real estate domain knowledge. You’ll be the client’s primary guide and advocate, and the person accountable for a successful, on-time launch.

What you’ll do

• Manage the overall client onboarding journey — plan and run kickoff, discovery, configuration, testing, training, and go-live, keeping stakeholders aligned on scope and timeline.
• Own and manage the client relationship — serve as the primary point of contact, build trust with executives and end users, and drive adoption well past launch.
• Configure the client’s system of record based on industry best practices — objects, fields, calculations, approval workflows, reporting, and folder structures that reflect how leading real estate firms operate.
• Translate bespoke real estate processes into the platform — model each client’s unique acquisition, development, and investment workflows in Intapp Properties without losing what makes their process work.
• Lead discovery and requirements sessions to document current-state processes, data sources, and approval chains.
• Coordinate data migration and integrations with client teams and internal engineering.
• Deliver training and enablement so client teams are self-sufficient at go-live.
• Feed client insight back to product and engineering to shape the roadmap.

What you’ll bring

• 2+ years in real estate development / finance, software implementation, solutions consulting, or client onboarding — ideally in commercial real estate, homebuilding, or proptech.
• Working knowledge of real estate workflows: land acquisition, due diligence, entitlement, development budgets, investment committee approvals, or asset management.
• Experience configuring SaaS platforms (CRM, deal management, or project management systems); comfort with structured data, formulas, or light scripting is a plus.
• Strong project management instincts — you keep multiple onboardings moving and flag risk early.
• Clear, confident communication with audiences from analysts to executives.
• A consultative mindset: you ask why before you build, and you push back with best practices when a request would create long-term pain.

Why this role

You’ll join a team defining how real estate firms run their most important workflows, with direct influence on client outcomes and product direction. Every i

What you will gain

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most.
• We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.