Real Estate QA & Closing Specialist

HVC Key West M&S; Key West (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

HVC Key West M&S in Florida is seeking a qualified candidate with a strong background in customer service and quality assurance. This role involves engaging with customers to ensure a clear understanding of products purchased and adherence to company policies.

The ideal candidate will hold an active Real Estate License and possess excellent analytical and communication skills. Responsibilities include auditing sales processes and supporting customer inquiries, with a focus on maintaining high standards.

Qualifications

• At least 1 year of experience in a Quality Assurance role or in Vacation Ownership Sales.
• Strong product knowledge and problem-solving skills.
• Experience in providing excellent customer service.

Responsibilities

• Meet and engage with customers regarding contracts and products.
• Ensure accurate completion of closing paperwork.
• Audit audio/video recordings in line with quality assurance.

Skills

Customer service

Quality assurance

Analytical skills

Interpersonal skills

Time management

Education

Bachelor's degree (or equivalent)

Active Florida Real Estate license

Tools

Word

Excel

Microsoft Office

Job description

HVC Key West M&S in Florida is seeking a qualified candidate with a strong background in customer service and quality assurance. This role involves engaging with customers to ensure a clear understanding of products purchased and adherence to company policies.

The ideal candidate will hold an active Real Estate License and possess excellent analytical and communication skills. Responsibilities include auditing sales processes and supporting customer inquiries, with a focus on maintaining high standards.