QA Specialist — Closings & Compliance

Capital Vacations, LLC; Kissimmee (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Capital Vacations | Silver Lake Resort – Kissimmee, Florida is seeking a detail‑oriented Quality Assurance (QA) Representative to ensure contract accuracy, regulatory compliance, and an exceptional owner experience during the closing process.

The ideal candidate will have strong communication skills, meticulous attention to detail, and the ability to explain complex terms clearly while maintaining high ethical standards.

Qualifications

• Previous sales experience in the vacation ownership or timeshare industry.
• Strong customer service, communication, and relationship-building skills.
• Exceptional attention to detail and the ability to identify and resolve discrepancies.
• Confidence explaining contracts, financial terms, and complex information in a clear, professional manner.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in basic computer applications, data entry, and digital document management.

Responsibilities

• Conduct professional, informative contract closings with new vacation owners.
• Clearly explain purchase agreements, ownership benefits, financial obligations, and contract terms.
• Verify owner information and ensure all purchase documentation is accurate and complete.
• Deliver an exceptional customer experience that reinforces confidence in the purchase.
• Address owner questions, concerns, and potential misunderstandings with professionalism and transparency.
• Review contracts and supporting documentation for accuracy, completeness, and compliance with policies and regulations.
• Identify and address discrepancies, omissions, or potential misrepresentations.
• Maintain the integrity of the Capital Vacations product and protect the interests of owners and the company.
• Escalate compliance concerns and customer disputes to leadership.
• Partner with Sales Management to identify coaching, training, and process improvements.
• Prepare, organize, and process completed contract files for funding.
• Maintain accurate digital records and QA recordings within deadlines.
• Ensure closing recordings are labeled, saved, and submitted per procedures.
• Manage cancellation requests professionally while exploring retention opportunities.
• Meet departmental performance expectations and support additional admin tasks.

Skills

Customer service

Communication

Relationship-building

Attention to detail

Organizational skills

Independent work

Notary Public

Education

High school diploma or GED

Tools

Data entry

Digital document management

Microsoft Office

Job description

Capital Vacations | Silver Lake Resort – Kissimmee, Florida is seeking a detail‑oriented Quality Assurance (QA) Representative to ensure contract accuracy, regulatory compliance, and an exceptional owner experience during the closing process.

The ideal candidate will have strong communication skills, meticulous attention to detail, and the ability to explain complex terms clearly while maintaining high ethical standards.